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For Companies At a Glance
- Tasks: Lead user research initiatives and mentor a dynamic design team to enhance our platform.
- Company: Join Reward Gateway, a leading digital platform transforming workplace experiences.
- Benefits: Competitive salary, flexible working, and a vibrant company culture.
- Why this job: Shape the future of user experience and make a real impact on global products.
- Qualifications: 7+ years in UX research with strong leadership and communication skills.
- Other info: Diverse and inclusive environment that values creativity and individuality.
The predicted salary is between 60000 - 84000 £ per year.
Reward Gateway|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.
Our shared mission of ‘Making the World a Better Place to Work\’ and ‘Enriching connections, For good’, guides our every action and charts a sustainable path to a better future.
We are looking for a Lead UX Researcher to shape the future of our platform and products and champion human-centred design. In this role, you’ll lead strategic research initiatives, mentor a growing Design and Research team to help mature processes and deliver insights that directly influence product direction and business outcomes.
Key Responsibilities
- Identifying the prioritising effort around the biggest opportunities and risks over different timescales
- Mentor Researchers, designers and embed best practices across the product organisation
- Plan and execute end-to-end user research using qualitative and quantitative methods (e.g., data analysis, usability testing, interviews, surveys, diary studies, etc.)
- Support team members when it comes to gathering, analysing, synthesising research data, and presenting or applying insights to the team\’s work
- Translate research findings into clear, actionable insights and present them to stakeholders at various levels
- Develop and maintain research documentation, personas, journey maps, and other artefacts.
- Maintain and continue to develop a centralised user research repository
- Contribute to the development of internal research processes, a centralised repository, and best practices
Skills
- 7+ years’ UX research experience, strong leadership skills, and a track record of how research has driven business impact
- Qualitative Research mastery across the discovery and evaluative phases of the design process using a varied methodology
- Mix method insight development, triangulating different sources from data, interviews and desk research to build more confidence around product direction
- Comfortable with User testing and data analysis tools like UserTesting, Maze, Tableau and analytics
- Ability to frame complex concepts simply and clearly, adapting for different audiences and organisational levels
- Create compelling evidence narratives that support a diverse range of customers and users over multiple geographies
- Experienced at driving Research vision and strategy on a global level and developing team standards in an emerging practice
- Curiosity and Empathy
- Critical thinking and pattern recognition
- Excellent communication, presentation, and interpersonal skills
- Comfortable with working in a fast-paced environment with shifting priorities
The Interview Process
- Online interview with the Senior Talent Partner. This should last no longer than 40 minutes
- Online interview and talk through a User Research case study with the Head of Product Design and a User Researcher
- Final interview with the Head of Product Design and Product Director
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Third Floor, 1 Dean Street
London W1D 3RB
United Kingdom
EngineeringLondon
Full Time
£75,000 – £84,000 / year
EngineeringLondon
Full Time
£95,000 – £100,000 / year
#J-18808-Ljbffr
Lead User Researcher employer: Rewardgateway
Contact Detail:
Rewardgateway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead User Researcher
✨Tip Number 1
Get to know the company inside out! Research Reward Gateway|Edenred's mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for your interviews by running through common UX research questions and case studies. We recommend doing mock interviews with friends or using online platforms to get comfortable presenting your ideas.
✨Tip Number 3
Show off your portfolio! Make sure to have a well-organised portfolio that highlights your best work and demonstrates your research process. Be ready to discuss how your insights have driven business impact in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Lead User Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in UX research. We want to see how your skills align with our mission of making the world a better place to work!
Showcase Your Leadership Skills: As a Lead User Researcher, you'll be mentoring others. So, don’t forget to mention any leadership experiences you have. We love seeing how you've influenced teams and processes in the past!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your research methodologies and how they’ve impacted product direction. We appreciate a good story that gets to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Rewardgateway
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you've applied these techniques in past projects, especially in relation to user testing and data analysis tools like UserTesting or Tableau.
✨Showcase Your Leadership Skills
As a Lead User Researcher, you'll be mentoring others. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to embed best practices and drive research vision within an organisation.
✨Prepare Your Case Study
For the online interview with the Head of Product Design, have a user research case study ready to discuss. Focus on how your insights influenced product direction and business outcomes, and be prepared to answer questions about your decision-making process.
✨Communicate Clearly
Practice framing complex concepts simply and clearly. You’ll need to adapt your communication style for different audiences, so think about how you can present your findings in a compelling way that resonates with stakeholders at various levels.
