Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well‑being solutions.
Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives.
Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives!
Your Role in our Mission:
The Head of Omnichannel (Customer Engagement) is accountable for designing, owning, and scaling a best‑in‑class omnichannel engagement model that drives customer adoption, usage, renewal confidence, and commercial outcomes across the customer base. This role operates in close partnership with Client Success Directors and the Director of Client Success, enabling those leaders to focus their time and attention on the accounts and segments that will drive the greatest platform adoption and commercial impact. By combining digital, tech‑touch, campaigns, content, and targeted human intervention, the role ensures customer engagement is intentional, data‑led, scalable, and aligned to account‑level priorities. The focus is on delivering consistent, scalable, and value‑driven engagement across the broader customer base while allowing senior leaders to concentrate on high‑impact accounts.
Key Outcomes:
- Increased platform adoption and feature usage across all customer segments
- Improved renewal confidence and reduced churn risk
- Scalable engagement for mid‑market and long‑tail customers
- Clear prioritisation of engagement effort aligned to high‑impact accounts
- Consistent, repeatable engagement playbooks that support Client Success teams
- Clear ROI and value storytelling through engagement and usage metrics
What’s In It For Me?
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E‑books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Flexible, Hybrid Working:
Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.
