At a Glance
- Tasks: Transform data into actionable insights to drive commercial strategy and performance.
- Company: Join a leading global benefits and employee engagement company with a vibrant culture.
- Benefits: Enjoy flexible holidays, wellbeing allowance, private medical insurance, and professional development support.
- Other info: Collaborative team culture with opportunities for career growth and development.
- Why this job: Be a strategic partner influencing key decisions in a high-growth SaaS environment.
- Qualifications: Experience in commercial analytics and strong skills in data storytelling required.
The predicted salary is between 35000 - 45000 € per year.
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions – ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ – we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
This position is offered as a fixed-term contract for maternity cover, currently scheduled to conclude in January 2027. The duration of this appointment is contingent upon the return of the incumbent and may be subject to early termination should they resume their duties prior to the anticipated date.
The Head of Commercial Operations is the analytical engine behind the commercial organisation. You will own the performance analytics, reporting frameworks, forecasting models, and revenue insights that guide decision-making for:
- Director of Growth (New Business)
- Director of Client Success
- Head of GTM & Proposition Sales & CS leadership teams
The role turns data into actionable commercial intelligence – identifying gaps, risks, and opportunities across pipeline, retention, pricing, adoption, utilisation, and GTM execution. This is not a back-office reporting role. It is a strategic partner to leadership, influencing priorities, resourcing, and revenue-generating decisions.
As Head of Commercial Operations, you will:
- Turn raw data into commercial strategy: Identify trends, patterns, and root causes that impact revenue, churn, win rate, conversion, pricing, and product performance.
- Provide the single source of truth: Own all commercial dashboards, reporting packs, and performance frameworks.
- Improve forecasting accuracy: Help New Business and Client Success create reliable, data-backed forecasts.
- Guide GTM decisions: Partner with Proposition and Sales Enablement to shape campaigns, pricing, and product optimisation.
- Strengthen execution: Support leaders with insights that improve productivity, pipeline quality, retention, and expansion.
What’s In It For Me? A chance to be part of an extremely well-established, stable and high-growth ‘Unicorn’ SaaS company with an extensive employee benefits package, including:
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
- Flexible, Hybrid Working
Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.
Key Responsibilities
- Revenue & Performance Analytics: Analyse New Business and Client Success performance against targets. Build dashboards covering ACV, pipeline, win rates, cycle times, retention, churn, expansion, and utilisation. Surface insights that highlight risks, blockers, and opportunities. Track commercial SLAs and operational performance (e.g., lead velocity, conversion quality, pipeline ageing).
- Forecasting & Planning: Support Sales and CS forecasting process with data-driven analysis. Provide scenario modelling, trend analysis, and predictive insights. Partner with Finance to ensure alignment across budgets, forecasts, and actuals. Build a deep understanding of the funnel from lead → SQL → SQO → win. Identify weak points in the process and recommend targeted improvements. Partner with SDR, Sales, and Marketing to align funnel quality across teams.
- Customer & Revenue Retention Insight: Analyse renewal cycles, churn risk indicators, and utilisation drivers. Work with CS leadership to identify customers requiring intervention. Build churn prediction and early-warning indicators.
- Commercial Governance & Reporting: Own the monthly Business Review (BR) pack for Directors of Growth and Client Success. Maintain weekly dashboards for leadership and frontline managers. Ensure data integrity across CRM and reporting tools.
- Cross-Functional Partnership: Work with Proposition Managers to track product adoption and pricing performance. Partner with Sales Enablement to inform training and capability development. Collaborate with Marketing on campaign performance and ROI.
Skills
- Proven experience in commercial analytics, revenue operations, or sales insights roles.
- Strong background in SaaS or recurring-revenue environments.
- Proven experience building dashboards and storytelling through data.
- Experience supporting sales and/or Client Success teams with performance analysis.
- Comfortable working with complex datasets and multiple systems (CRM, BI tools).
- Commercial intelligence: deep understanding of revenue levers.
- Analytical rigor: structured problem-solving and insight generation.
- Influencing skills: proven ability to challenge and coach senior stakeholders.
- Attention to detail: ensures accuracy, reliability, and consistency.
- Proactivity: anticipates issues before they become problems.
- Business partnering: collaborative and trusted by leaders.
Technical Skills
- Advanced use of Salesforce (or equivalent CRM).
- Capable of building forecasting models and scenario simulations.
- Ability to translate data into clear action for non-technical audiences.
About the Job Location: London – Full Time – Salary: £35,000 – £45,000 / year
Head of Commercial Operations employer: Rewardgateway
Reward Gateway, part of Edenred, is an exceptional employer that prioritises employee well-being and growth within a vibrant, innovative culture. With a flexible holiday plan, comprehensive benefits including private medical insurance, and a strong commitment to professional development, employees thrive in a supportive environment that encourages collaboration and creativity. Located in the heart of London, our team enjoys a dynamic work-life balance while contributing to our mission of making the world a better place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Operations
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, so you can show how you fit right in with their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help them achieve their goals. Tailor your examples to show you’re the perfect fit for the Head of Commercial Operations role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Commercial Operations
Some tips for your application 🫡
Show Your Analytical Skills:Make sure to highlight your experience with data analysis and how you've turned raw data into actionable insights. We want to see how you can influence decision-making through your analytical prowess!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that align with the Head of Commercial Operations role. We love seeing candidates who take the time to connect their background with our mission.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rewardgateway
✨Know Your Numbers
As the Head of Commercial Operations, you'll be expected to turn raw data into actionable insights. Brush up on key metrics like ACV, win rates, and churn indicators. Be ready to discuss how you've used data in past roles to influence decision-making.
✨Showcase Your Storytelling Skills
It's not just about the numbers; it's about how you present them. Prepare examples of how you've built dashboards or reports that tell a compelling story. This will demonstrate your ability to communicate complex data to non-technical stakeholders.
✨Understand the Business Landscape
Familiarise yourself with the SaaS industry and the specific challenges it faces. Be prepared to discuss trends and how they might impact revenue operations. Showing that you understand the bigger picture will impress the interviewers.
✨Be a Proactive Problem Solver
The role requires anticipating issues before they arise. Think of examples where you've identified potential risks and implemented solutions. Highlighting your proactive approach will show that you're a strategic partner who can add value to their leadership team.
