Engagement Specialist

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions – "Making the World a Better Place to Work" and "Enriching Connections, For Good" – we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.

Your Role in our Mission

The Engagement Specialist is responsible for delivering high-impact, in-person engagement events that educate, motivate, and inspire employees to make full use of our platform and Digital Benefit Solutions. Working across all customer segments, this role partners closely with Client Success, Marketing, and Communications to plan and execute on-site roadshows and engagement initiatives that drive awareness, adoption, and ongoing utilisation. This is a hands-on, customer-facing role designed for someone who is energetic, confident in front of groups, naturally curious, and passionate about helping employees get the most from their benefits experience. The Engagement Specialist plays a key role in strengthening customer relationships and amplifying the value delivered by our products. Through in-person events, roadshows, and interactive sessions, you help employees understand what’s available to them, how to access it, and how it can meaningfully improve their work and wellbeing. Your work directly influences adoption levels, customer satisfaction, and long-term value for both users and our corporate partners. You are a visible ambassador of our brand and a critical extension of the Client Success team.

What’s In It For Me

• A chance to be part of an extremely well established, stable, and high-growth "Unicorn" SaaS company with over 50 benefits in our employee benefits package, including:
• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, E-books, and podcasts
• Contributory pension scheme
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

Flexible, Hybrid Working

Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.

Key Responsibilities

• Employee Engagement & Event Delivery
  • Plan, organise, and deliver a series of in-person engagement events and roadshows each quarter at customer locations.
  • Present confidently to groups of employees, explaining how to use the platform and encouraging participation.
  • Tailor messages to different audiences, ensuring employees understand the value and ease of accessing the benefits available to them.
  • Create interactive, informative, and enjoyable sessions that increase awareness and drive platform usage.
• Cross-Functional Collaboration
  • Work closely with Client Success Directors and Managers to prioritise accounts and engagement opportunities.
  • Partner with Marketing and Communications to ensure messaging, collateral, and event materials are aligned and effective.
  • Provide feedback from events to Client Success and Product teams to help refine content, positioning, and user experience.
• Planning, Coordination & Administration
  • Maintain a structured schedule of customer visits and engagement events.
  • Prepare event materials, presentations, and follow-up communications.
  • Capture engagement metrics and qualitative insights to measure success and inform future planning.
  • Ensure logistical arrangements are made efficiently (travel, materials, event space coordination, etc.).
• Adoption & Value Delivery
  • Help employees understand how to access and use key features of the platform.
  • Encourage registration, feature exploration, and ongoing engagement.
  • Act as an advocate for the platform, sharing best practices and helping remove barriers for end users.
  • Represent the company’s brand, values, and customer-first approach at all events.
  • Build positive rapport with employees and internal champions at customer organisations.
  • Serve as a trusted extension of the Client Success PODs, strengthening relationships at ground level.

Skills

• Proven experience in customer-facing, events, community engagement, or employee-facing roles.
• Strong presentation and communication skills, with proven confidence speaking in front of groups.
• Comfortable delivering in-person events and interacting with a wide range of stakeholders.
• Demonstrated ability to manage schedules, travel frequently, and coordinate logistics.
• Familiarity with digital platforms or technology solutions is advantageous.
• High energy, confidence, and engaging in front of people.
• Naturally curious, proactive, and eager to learn about customers and users.
• Excellent communicator with strong interpersonal skills.
• Organised, reliable, and able to manage multiple events and stakeholders.
• Comfortable travelling regularly to customer locations.
• Positive attitude, team player, and adaptable problem-solver.
• Proven passion for helping others get the most from their benefits experience.

The Interview Process

• Screening call with member of the Talent Acquisition Team
• First interview with Head of Omnichannel
• Take-home assessment
• Final interview with Client Success Director and member of the Client Success Team

At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles – it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!

Location: London, United Kingdom

Salary: £85,000 – £90,000 per year