At a Glance
- Tasks: Build strategic partnerships with leading banks and drive customer engagement.
- Company: Join Reward, a dynamic company transforming banking through AI-powered commerce.
- Benefits: Collaborative culture, career growth opportunities, and the chance to influence major clients.
- Other info: Exciting global growth phase with opportunities to mentor and develop junior team members.
- Why this job: Make a real impact in banking and customer engagement while working with top financial institutions.
- Qualifications: 5+ years in B2B client management, strong relationship skills, and commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
Ready to build strategic partnerships with some of the world's leading banks?
At Reward, we're transforming customer engagement through personalised offers, loyalty and AI-powered commerce.
Working at the intersection of banking, retail and technology, we help some of the world's biggest financial institutions create meaningful customer experiences that drive engagement, loyalty and measurable commercial results.
Now, as part of Rezolve Ai, a NASDAQ-listed AI-powered commerce platform, we're entering an exciting phase of global growth and we're looking for an ambitious Senior Account Manager to join our Banking team.
If you're passionate about client success, thrive on building long-term strategic relationships and enjoy working in a fast-paced, collaborative environment, we'd love to hear from you.
Why join Reward?
This isn't your typical account management role.
You'll become a trusted advisor to leading banking and financial services clients, working alongside senior stakeholders to shape customer engagement strategies, deliver innovative solutions and unlock new commercial opportunities.
You'll collaborate with Product, Data, Engineering, Operations, Marketing and Partnerships, giving you genuine influence across the business and the opportunity to make a real impact.
What you'll be doing
As a Srategic Account Manager, you'll take ownership of a portfolio of strategic banking clients, ensuring they achieve maximum value from their partnership with Reward while identifying opportunities to grow and strengthen those relationships.
You'll
- Build trusted relationships with stakeholders across loyalty, digital, payments, marketing and customer engagement teams.
- Develop strategic account plans aligned to your clients' business objectives and long-term goals.
- Lead regular business reviews, governance meetings and strategic planning sessions, using data and insight to shape meaningful conversations.
- Proactively identify opportunities to grow partnerships, improve customer outcomes and deliver additional commercial value.
- Act as the primary escalation point for complex client challenges, bringing together cross-functional teams to deliver successful outcomes.
- Work closely with Product, Operations, Engineering, Marketing, Data and Partnerships to ensure client commitments are delivered.
- Drive continuous improvement across your accounts, championing best practice and enhancing the overall client experience.
- Use customer insights, performance data and market trends to shape recommendations that deliver measurable results.
- Mentor and support junior Account Managers, sharing expertise and helping to develop the wider Customer Engagement team.
What we're looking for
We're looking for someone who combines commercial thinking with exceptional relationship management skills.
You'll ideally have
- 5+ years' experience managing complex B2B client relationships.
- Experience within retail banking, payments, loyalty, fintech or a related sector.
- A proven track record of driving client satisfaction, retention and commercial growth.
- Strong commercial acumen with the ability to identify opportunities and influence strategic decisions.
- Confidence engaging with senior stakeholders and presenting to executive audiences.
- Experience managing multiple priorities within a fast-paced, matrixed organisation.
- Excellent communication, stakeholder management and problem-solving skills.
- A collaborative approach and a genuine passion for delivering outstanding client experiences.
Why Reward?
At Reward, you'll join an ambitious, collaborative business that's shaping the future of banking, customer engagement and AI-powered commerce.
You'll work with some of the biggest names in financial services, influence strategic client relationships, collaborate with talented colleagues across multiple disciplines and have the opportunity to grow your career as we continue to expand globally.
If you're looking for a role where you can make a genuine impact, build lasting client partnerships and be part of an exciting growth journey, we'd love to hear from you.
Apply today and help redefine the future of customer engagement.
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StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Reward. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Reward.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Reward's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Reward
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Reward.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Reward will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Reward employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
