- You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management
- Responsibilities include: managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors
- Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO)
- Exciting opportunity to build a small portfolio of your own key accounts ensuring their needs are met whilst providing support with your Partnership Lead on top tier accounts
- Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships
- Understand client business objectives, needs and challenges to provide tailored solutions and support
- Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services
- Develop and execute strategic account plans to achieve client objectives and drive business growth
- Identify opportunities for upselling and cross selling additional products and services to existing clients
- Monitor and analyse account performance providing regular reports on progress challenges and opportunities
- Conduct regular reviews with clients to ensure their needs are being met and to address any concerns
- Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes
- Ensure contracts are up to date and accurately reflect the terms agreed upon with clients
- Adress and resolve any client issues or complaints quickly and effectively
- Proactively identify potential problems and implement solutions to prevent them
- Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice
- Have a great understanding of the advertising, loyalty, performance marketing and digital media space
- Provide support with key tasks such as management of customer queries or forecasting for the wider team
- Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients
Great business sense and the ability to work to budgetsStrong desire and ability to move up within a sales organizationProficiency with CRM softwareTight organisational and time management skillsEnergy and passion for the digital marketing spaceSociable and trustworthyProven creative problem-solving approach and strong analytical skillsSolid understanding of the advertising, loyalty, performance marketing / digital media spaceGreat team playerStrong communication skills via phone and emailA motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunitiesAccount management experience, with a history of exceeding lead targetsExcellent written and spoken EnglishA convincing and influential communicator. Bright, quick thinking and self-confident
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Senior Account Manager employer: Reward
At Reward, part of the Rezolve Ai Group, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a SQL Developer in the Consumer Insights team, you will benefit from hybrid working arrangements, allowing for a balanced work-life dynamic, while also having access to professional development opportunities that encourage growth and skill enhancement. Join us in the UK, where your contributions will directly impact our data management efforts and client success, making your role both meaningful and rewarding.
