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For Companies At a Glance
- Tasks: Manage retail accounts and deliver strategic campaigns to boost sales.
- Company: Join Reward, a leader in customer engagement and commerce media since 2001.
- Benefits: Enjoy 25 days annual leave, flexible working, private healthcare, and more perks.
- Other info: Hybrid working model and vibrant team culture with regular social events.
- Why this job: Be part of a purpose-driven company making everyday spending rewarding.
- Qualifications: 3+ years in account management with strong communication and analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
The day-to-day
You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management. Responsibilities include: managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors.
Key Responsibilities
- Represent Reward’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs
- Build strong relationships with household brands and to deliver an exciting product; Card Linked Offers (CLO)
- Ability to use our data to tell a story, which our retailers love.
- Work with unique data from day-to-day card transactions, which makes us an expert in spotting industry trends
- Identify best practices to refine the company’s account management process
- Have a great understanding of the advertising, loyalty, performance marketing and digital media space
- Manage and maintain key accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients
- Stratergise and present different types of campaigns we can run to hit clients main KPIs
- Identify upsell, and renewal opportunities with clients
- Work comfortably in a commercially targeted team
- Strong presentation and negotiation skills (comfortable to present to stakeholders and clients)
Skills & Expertise
- 3+ years of account management experience, with a history of exceeding lead targets
- Strong communication skills via phone and email
- Proven creative problem-solving approach and strong analytical skills
- Strong desire and ability to move up within a sales organization
- Proficiency with CRM software
- Solid understanding of the advertising, loyalty, performance marketing / digital media space
- A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities
- A convincing and influential communicator. Bright, quick thinking and self-confident.
- Tight organisational and time management skills
- Great business sense and the ability to work to budgets
- Great team player
- Energy and passion for the digital marketing space
- Sociable and trustworthy
- Excellent written and spoken English
The Benefits
- Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
- Flexible working options: we are operating a hybrid working model with 3 days a week from the office
- Pension: Hargreaves Lansdown – 6% matched contribution
- Employee share scheme
- Generous family friendly cover
- Income protection
- Critical illness cover
- Life insurance cover
- Optical cover
- Yulife app for access to employee wellbeing and discounts
- Perks at Work, cashback/discount shopping site
- Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
- Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
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Retail Account Manager employer: Reward
Contact Detail:
Reward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager
✨Tip Number 1
Familiarise yourself with Reward's products and services, especially their Card Linked Offers (CLO). Understanding how these solutions meet the needs of retail clients will help you engage more effectively during interviews.
✨Tip Number 2
Research the key retail brands that Reward collaborates with, such as McDonald's and Amazon. Being able to discuss these partnerships and how they impact consumer engagement will demonstrate your industry knowledge.
✨Tip Number 3
Prepare to showcase your analytical skills by thinking of examples where you've used data to drive decisions or tell a compelling story. This is crucial for the role, as you'll need to present insights to clients.
✨Tip Number 4
Brush up on your presentation and negotiation skills. You may be asked to simulate a client meeting or present a campaign idea, so practice articulating your thoughts clearly and confidently.
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Account Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your account management experience, particularly in retail or digital marketing. Emphasise your achievements, such as exceeding lead targets or managing key accounts, to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the digital marketing space and your understanding of Reward’s mission. Use specific examples from your past experiences to illustrate how you can contribute to their goals.
Highlight Relevant Skills: In your application, make sure to highlight your strong communication skills, problem-solving abilities, and proficiency with CRM software. These are crucial for the Retail Account Manager role and will help you stand out.
How to prepare for a job interview at Reward
✨Know the Company Inside Out
Before your interview, make sure you understand Reward's mission, values, and the specifics of their loyalty-tech platform. Familiarise yourself with their key clients and recent achievements, such as awards or recognitions, to demonstrate your genuine interest in the company.
✨Showcase Your Account Management Skills
Prepare examples from your past experience that highlight your account management skills, particularly in exceeding targets and managing client relationships. Be ready to discuss how you've successfully strategised campaigns and presented results to clients.
✨Demonstrate Analytical Thinking
Since the role involves using data to tell a story, be prepared to discuss how you've used data insights in previous roles. Think of specific instances where your analytical skills led to successful outcomes for clients or projects.
✨Practice Your Presentation Skills
Given the importance of strong presentation skills in this role, practice presenting your ideas clearly and confidently. You might even want to prepare a mock presentation on a campaign strategy to showcase your ability to communicate effectively with stakeholders.