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- Tasks: Lead and scale our Redemption Store marketplace, driving strategy and execution.
- Company: Dynamic company focused on innovative marketplace solutions.
- Benefits: Competitive salary, autonomy in role, and opportunity for significant impact.
- Other info: Join a vibrant team and make a tangible difference in the marketplace landscape.
- Why this job: Own a marketplace and shape its future while driving real business growth.
- Qualifications: Experience in digital marketplaces, strong commercial acumen, and excellent collaboration skills.
The predicted salary is between 70000 - 90000 £ per year.
Are you a commercially minded operator who thrives at the intersection of strategy and execution? We’re looking for a hands-on Head of Marketplace to own, scale, and continuously evolve our Redemption Store. This is a high-impact role with full end-to-end ownership from defining the vision to delivering commercial results. You’ll operate as a senior individual contributor, leading the marketplace strategy while rolling up your sleeves to make it happen.
You’ll be the driving force behind our marketplace ecosystem shaping the proposition, optimising performance, and ensuring a seamless, engaging customer experience. Working cross-functionally with Product, Engineering, UX/UI, CRM, and Banking teams, you’ll turn ideas into delivery and strategy into measurable growth.
What You’ll Own
- You’ll define and evolve the roadmap, balancing commercial growth, customer experience, and technical delivery. This is your marketplace to build.
- You’ll lead key partner relationships (including platforms like Tillo and Activate on Demand), negotiate agreements, and continuously strengthen the proposition through new partnerships.
- Full ownership of revenue, margin, and cost. You’ll drive performance, identify opportunities, and build a clear path to sustainable growth.
- You’ll translate commercial needs into product priorities, working closely with Product and Engineering to ship improvements and new features at pace.
- Act as the central point of alignment across teams, ensuring clarity, momentum, and delivery. You’ll work closely with CRM and Banking teams to maximise engagement and client impact.
- You’ll analyse data, understand customer behaviour, and continuously test, learn, and improve conversion and engagement across the marketplace.
What You Bring
- Proven experience owning or scaling a digital marketplace, e-commerce platform, or rewards proposition.
- Strong commercial acumen with P&L responsibility or influence.
- Experience managing third-party partners and commercial negotiations.
- A hands-on approach equally comfortable setting strategy and delivering it.
- Strong cross-functional collaboration with Product, Engineering, and UX/UI.
- Excellent stakeholder management and communication skills.
Bonus if you have:
- Experience in loyalty, rewards, fintech, or banking, and familiarity with gift card or affiliate platforms.
This is a rare opportunity to truly own a marketplace not just influence it. You’ll have the autonomy to shape strategy, the visibility to drive impact, and the scope to build something that directly contributes to business growth.
Ready to make an impact? If you’re excited by ownership, commercial growth, and building a marketplace that truly delivers we’d love to hear from you. Apply now.
Head of Marketplace in London employer: Reward
Contact Detail:
Reward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Marketplace in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its marketplace. Show us you know what makes our Redemption Store tick and how you can make it even better!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Marketplace. We want to hear how you’ll drive growth and enhance customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Head of Marketplace in London
Some tips for your application 🫡
Show Your Commercial Mindset: Make sure to highlight your commercial acumen in your application. We want to see how you've driven growth and managed P&L in previous roles. Use specific examples to demonstrate your hands-on approach to strategy and execution.
Tailor Your Application: Don’t just send a generic CV and cover letter. We’re looking for candidates who can clearly articulate how their experience aligns with our marketplace vision. Take the time to customise your application to reflect the skills and experiences that match the job description.
Highlight Cross-Functional Collaboration: Since this role involves working closely with various teams, make sure to showcase your experience in cross-functional collaboration. Share examples of how you’ve successfully worked with Product, Engineering, or UX/UI teams to deliver results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Reward
✨Know Your Marketplace Inside Out
Before the interview, dive deep into the specifics of the marketplace you’ll be managing. Understand the current trends, key players, and potential growth areas. This will not only show your enthusiasm but also your strategic thinking.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L responsibility. Bring examples of how you've driven revenue and margin growth in previous roles. Highlight specific strategies you implemented that led to measurable results.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working closely with various teams, come ready with examples of successful cross-functional projects. Talk about how you’ve aligned different stakeholders towards a common goal and the impact it had on project delivery.
✨Prepare for Negotiation Scenarios
Given the importance of managing partnerships, think of past negotiation experiences. Be ready to discuss how you approached these situations, what strategies you used, and the outcomes. This will highlight your hands-on approach and ability to strengthen partnerships.