At a Glance
- Tasks: Lead a team to support and maintain production applications, ensuring service stability and operational excellence.
- Company: Join Reward, a leading tech company transforming customer engagement across 15 countries.
- Benefits: Enjoy competitive salary, health benefits, and opportunities for professional growth.
- Other info: Be part of a purpose-driven company recognised as a Great Place to Work.
- Why this job: Make a real impact by improving services that enhance customer experiences globally.
- Qualifications: Experience in incident management, technical troubleshooting, and team leadership required.
The predicted salary is between 60000 - 66000 £ per year.
The Lead Production Services Analyst role provides a customer-focused approach to supporting and maintaining Reward's production applications and services while leading the day-to-day activities of the Production Services team. The focus is on delivering value to customers through effective incident management, service stability, operational excellence, leadership, and continuous improvement.
The role is delivered through a combination of people, processes, and technology, ensuring that client, product, and service requirements are met while maintaining high levels of operational performance. The Lead Production Services Analyst is responsible for ensuring production services remain stable, secure, and performant while supporting both internal stakeholders and external clients.
The job holder will have strong incident management, service management, technical troubleshooting, and leadership experience. They will be responsible for coordinating the daily activities of the Production Services team, investigating production incidents across Reward's applications, identifying root causes, and working with engineering teams to implement effective resolutions. They will support the integrity and stability of production services, ensuring issues are managed efficiently, customer impact is minimised, and service commitments are consistently achieved.
As the technical lead within the team, the role will provide leadership during major incidents, troubleshoot complex issues that cannot be resolved through standard support processes, and drive continuous service improvements through the evaluation of workflows, tools, operational procedures, and service performance. The role will also contribute to production planning activities, ensuring new products and applications are operationally ready before transitioning into production support.
In addition to technical responsibilities, the Lead Production Services Analyst will act as the primary operational point of contact for clients, scheme partners, and senior stakeholders, managing incident communications, service reporting, SLA performance, and operational risk. They will collaborate with stakeholders across the business to ensure Production Services remains aligned with business objectives while identifying opportunities to improve service reliability, scalability, and operational efficiency.
The role requires a balance of technical expertise, leadership, service ownership, and customer focus, with responsibility for managing incidents from initial investigation through to resolution and service restoration, mentoring Production Service Analysts, coordinating the day-to-day activities of the team, and contributing to the ongoing maturity of the Production Services and Service Management function.
For further information and to submit your application, click the apply icon.
Lead Production Services Analyst employer: Reward
Reward is an exceptional employer that prioritises innovation and employee development within the dynamic field of customer engagement. With a strong commitment to work-life balance, flexible working arrangements, and a supportive culture, employees are empowered to thrive while contributing to meaningful client solutions. The company also offers competitive benefits, including pension contributions and family-friendly policies, making it an attractive place for professionals seeking growth and impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Production Services Analyst
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Reward or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Reward.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Reward.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Reward that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Lead Production Services Analyst
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Reward.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Reward and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Reward
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Reward uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
