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Reward

Junior System Administrator

Belfast Full-Time 28800 - 43200 £ / year (est.) No home office possible

At a Glance

Tasks: Support IT systems and ensure smooth operations for over 200 staff.
Company: Join Reward, a dynamic fin-tech company working with industry giants.
Benefits: Enjoy flexible working, generous holiday options, and employee perks.
Why this job: Be part of a fast-paced team that values innovation and collaboration.
Qualifications: Basic network knowledge and experience with Windows Server and desktop platforms required.
Other info: Opportunity for growth in a supportive environment with a focus on technology.

The predicted salary is between 28800 - 43200 £ per year.

Reward Belfast, Northern Ireland, United Kingdom

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Reward Belfast, Northern Ireland, United Kingdom

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People Partner @ Reward | Retail Sales Expert and Leader of Successful and Engaged Teams

About Us

At Reward, our business sits firmly in the fin-tech market where we have close relations with national and international financial giants and industry leaders. With our diverse range of projects, we strive to combine the best talent across disciplines such as Engineering, Architecture, Design and Product Strategy with cutting edge technology. Our goals are ambitious, and the pace is quick and so we recruit people who are not afraid to challenge the status quo and can help us achieve our mission of delivering the best loyalty programmes in the world around the world.

The Role

The System Administration team’s (Infra-SysOps or SA as most people know) responsibilities are to maintain, upgrade and manage Reward’s software, hardware and information networks (including Data centre and office network LANs). At the heart of this job is an appreciation and dedication to looking after the daily BAU IT needs of 200+ staff at present. A core part of this role is to ensure Reward Belfast office based staff how no IT friction and or blockers in order to carry out their job and duties.

Pro-active and resourcefulness is a necessary skill in this role. The role holder should be able to diagnose and resolve problems quickly. They must have the patience to communicate with a variety of interdisciplinary teams and users.

The role holder’s goal will be to ensure that Reward’s technology infrastructure runs smoothly and efficiently, maintaining SLA’s and quality uptime. Staff are Rewards biggest assets, they can’t have any blockers or IT impediments stopping them from been efficient and effective at carrying out their duties, a key part of this role is ensuring that staff feel IT empowered and happy.

Key Responsibilities

Onsite Belfast office 3 days per week (rota with other team members)
Occasionally may need to travel to London office and or London Datacentre to support (adhoc)
IT Support (ZenDesk) – Proactive Daily monitoring and actioning of tickets is vital to a smooth painfree IT systems and processes
Managing, tracking and trouble-shooting issues, change controls, and live fault escalations
Staff assistance and support for all IT system related queries (ZenDesk IT Helpdesk system)
Improving process development, documentation and knowledge dissemination
Improving system & automating repetitive jobs
Liaise closely with internal contacts
Liaising with suppliers and ordering hardware, software and consumables when required
Information security – Assisting in ensuring the Security of all IT systems in compliance with our PCI-DSS & ISO27001 Information Security certifications

Required Expertise, Experience & Key Skills

General knowledge with basic network understanding, including TCP/IP, DNS and other Internet related technologies.
The ability to support Windows Server 2019, 2022, Windows 10-11 desktop platforms to a very good level, Mac OSX is also desirable experience
Some hardware support knowledge – Laptops, Desktops
Some experience with network routing, switches, WiFi Access points (WIFI) in Office based setups
Excellent communication, interpersonal skills, problem solving skills with strong attention to detail
Bonus points for strong understanding of PCI-DSS compliance skills
Bonus points for strong understanding of ISO27001 compliance
Plenty of initiative and ability to work in high change environments
Excellent written and verbal communication (to internal staff or internal stake holders)
Strong team and collaboration skills
Good work and task planning abilities / time management
Able to work autonomously and learn quickly
Good problem-solving skills
Willing to learn new skills and happy to take on new challenges

Other

Smart and attentive to detail
Motivated by difficult challenges
Self-starter and shows initiative
Passionate about IT and how it can drive and facilitate business
Active with technology and the web outside work
Some Cloud (AWS, Azure) experience would also be beneficial but not a must have

The Benefits

Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
Flexible working options: we are operating a hybrid working model with 3 days a week from the office
Pension: Hargreaves Lansdown – 6% matched contribution
Employee share scheme
Generous family friendly cover
Income protection
Critical illness cover
Life insurance cover
Optical cover
Yulife app for access to employee wellbeing and discounts
Perks at Work, cashback/discount shopping site
Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
Team socials

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time