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For Companies At a Glance
- Tasks: Provide hands-on support for production systems and troubleshoot issues in a fast-paced environment.
- Company: Join Reward, a leading fintech company transforming loyalty and engagement solutions.
- Benefits: Competitive salary, collaborative culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact on high-impact fintech platforms used by global clients.
- Qualifications: 4+ years in production support, strong problem-solving skills, and database experience.
The predicted salary is between 40000 - 50000 £ per year.
At Reward, we sit at the heart of the fintech space, partnering with leading global financial institutions to deliver best-in-class loyalty and engagement solutions. We bring together talented individuals across Engineering, Architecture, Design, and Product to build cutting-edge platforms used at scale. Our environment is fast-paced, collaborative, and built for people who challenge the status quo and want to make an impact.
The Opportunity
We’re looking for a Production Support Analyst to join our Production Services team in Belfast. This is a hands-on role where you’ll play a key part in ensuring the stability, performance, and continuous improvement of our production systems. You’ll work closely with engineering teams, client partners, and external stakeholders to support live applications and maintain high service standards.
What You’ll Be Doing
- Providing 2nd line production support, investigating issues through system and database logs
- Monitoring production applications to ensure performance aligns with SLAs
- Troubleshooting and resolving issues across websites, APIs, and .NET applications
- Working with backend data across platforms such as AWS, PostgreSQL, MySQL, DynamoDB, and SQL
- Conducting root cause analysis and recommending long-term solutions
- Supporting releases, including post-production checks and quality reviews
- Documenting processes, systems, and known issues to build a strong knowledge base
- Collaborating with engineering, infrastructure, and client-facing teams
- Supporting compliance activities including PCI and ISO27001
What We’re Looking For
- 4+ years’ experience in a production support or similar technical role (ideally within fintech or financial services)
- Strong problem-solving skills with the ability to identify, prioritise, and resolve issues effectively
- Experience supporting web applications, REST APIs, and .NET environments
- Solid database experience (SQL, PostgreSQL, MySQL, DynamoDB or similar)
- Comfortable working in a fast-paced environment and handling pressure and escalations
- Strong communication skills with the ability to engage both technical and non-technical stakeholders
- Highly organised with strong time management
Nice to Have
- AWS experience
- QA/UAT or testing background
- Experience delivering training or supporting wider team enablement
Why Join Reward? This is an opportunity to work on high-impact fintech platforms used by major global clients, in a team that values collaboration, innovation, and continuous improvement.
Production Support Analyst in Belfast employer: Reward
Contact Detail:
Reward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Analyst in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those working at Reward. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a project that highlights your experience with production support, databases, and troubleshooting. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to production support and problem-solving. Role-playing with a friend can help you articulate your thoughts clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Reward.
We think you need these skills to ace Production Support Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Production Support Analyst role. Highlight your experience in production support, especially within fintech, and showcase your problem-solving skills. We want to see how you can make an impact!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise! Include your experience with web applications, REST APIs, and databases like SQL and PostgreSQL. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. We love seeing enthusiasm and a genuine interest in what we do at Reward.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Reward
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around production support and the specific technologies mentioned in the job description. Familiarise yourself with AWS, SQL, PostgreSQL, and .NET applications, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled issues in previous roles. Think about times when you had to troubleshoot a problem or conduct root cause analysis. Being able to articulate your thought process will impress the interviewers and show that you're ready for the fast-paced environment.
✨Communicate Clearly
Since you'll be engaging with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will not only help you during the interview but also demonstrate your strong communication skills, which are crucial for the role.
✨Be Ready to Collaborate
Reward values collaboration, so be prepared to discuss how you've worked with cross-functional teams in the past. Share examples of how you’ve supported engineering teams or client partners, and highlight your ability to maintain high service standards while working under pressure.