At a Glance
- Tasks: Lead a dynamic team ensuring top-notch performance and stability of production applications.
- Company: Join a fast-paced fintech company focused on innovation and service excellence.
- Benefits: Flexible working, generous holiday options, and comprehensive health cover.
- Other info: Exciting company events and a vibrant social culture await you!
- Why this job: Make a real impact by solving complex challenges in a collaborative environment.
- Qualifications: 3+ years in production support with strong technical and leadership skills.
The predicted salary is between 45000 - 45000 £ per year.
We're looking for an experienced
Lead Production Services Analyst to lead our Production Services team, ensuring the stability, performance, and availability of our production applications while delivering exceptional service to our clients and stakeholders.
In this role, you'll lead day-to-day operational support, manage major incidents, drive root‑cause analysis and continuous improvement, and act as the technical escalation point for complex production issues.
You'll work closely with Engineering, Product, and Client teams to maintain operational excellence, support new product releases, and improve service reliability.
- What you'll be doing
- Lead and mentor the Production Services team, providing technical leadership and operational guidance.
- Manage high‑priority incidents from investigation through to resolution and service restoration.
- Drive Problem Management and Root Cause Analysis to prevent recurring issues.
- Monitor production environments, troubleshoot complex applications, and ensure SLA performance.
- Collaborate with internal teams, clients, and partners to deliver a high‑quality production support service.
- Champion operational improvements, automation, and service optimisation initiatives.
What we're looking for
- 3+ years' experience in a Lead or Senior Production Support, Application Support, Service Management, or IT Operations role.
- Strong experience with Incident Management, Problem Management, and Major Incident leadership.
- Technical expertise supporting web applications, REST APIs, microservices, . NET applications, and AWS‑hosted environments.
- Experience working with Postgre SQL, My SQL, SQL Server, Dynamo DB, or similar databases.
- Knowledge of monitoring and service management tools such as Jira, Service Now, Datadog, or Cloud Watch.
- Excellent stakeholder management, communication, and leadership skills.
- A proactive, customer‑focused mindset with a passion for service excellence and continuous improvement.
- Experience in fintech, payments, loyalty, banking, or other regulated environments, along with knowledge of ITIL, Agile, Dev Ops, PCI DSS, or ISO 27001, would be an advantage.
- If you're passionate about leading high‑performing operational teams, solving complex technical challenges, and driving service excellence in a fast‑paced technology environment, we'd love to hear from you.
Benefits
- Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent).
- Flexible working options: we are operating a hybrid working model with 3 days a week from the office.
- Pension: Hargreaves Lansdown – 6% matched contribution.
- Generous family‑friendly cover.
- Income protection.
- Critical illness cover.
- Life insurance cover.
- Optical cover.
- Yulife app for access to employee wellbeing and discounts.
- Perks at Work, cashback/discount shopping site.
- Salary sacrifice program which includes cycle‑to‑work scheme, electric car scheme and season ticket loans.
- Company events i. e. Christmas party, all‑company event and other social/hosted events during the year (we have an active social committee!).
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Lead Production Services Analyst in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reward values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reward might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reward!
✨Direct Apply to Reward
Let's not forget to apply directly through the Reward website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead Production Services Analyst in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reward.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reward. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reward
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
