At a Glance
- Tasks: Be the bridge between regional teams and global product experts, driving customer satisfaction.
- Company: Join a global leader in employee engagement and benefits, making workplaces better.
- Benefits: Enjoy up to 40 days holiday, wellbeing allowance, private medical insurance, and more.
- Other info: Flexible hybrid working and a culture that values diversity and innovation.
- Why this job: Make a real impact on employee experiences while growing your career in a supportive environment.
- Qualifications: Experience in product operations or customer success, with strong communication skills.
The predicted salary is between 80000 - 90000 € per year.
Department: Product Management
Employment Type: Full Time
Location: London
Reporting To: Head of Product Operations (Business Unit Experience)
Compensation: £80,000 - £90,000 / year
Reward Gateway, together with Edenred, is a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. Our shared mission guides our every action and charts a sustainable path to a better future.
Your Role in our Mission
As the Staff Product Success Manager (Product & BU Success Manager), you will be the pivotal bridge between regional Business Units and the global Product & Engineering teams. Your primary mission is to build trusted, collaborative relationships with regional teams, ensuring alignment around the product vision, strategy and execution. You will be the go-to expert on our product within the BU, enabling seamless communication and shared understanding that drives enhanced customer satisfaction and business outcomes. Your success will be measured by the BU Customer Satisfaction (CSAT) score, reflecting the quality of alignment and support you provide.
What’s In It For Me?
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.
What You’ll be Doing:
BU Success & Product Expertise- Act as the trusted advisor and primary point of contact for regional BUs on all product-related matters, championing their voice while representing global product priorities.
- Develop deep product expertise to confidently consult, educate and empower regional teams, closing knowledge gaps through tailored enablement programs and resources.
- Facilitate clear, transparent communication of product roadmaps, releases and updates to ensure regional readiness and unite cross-functional teams around shared goals.
- Drive alignment by synthesising regional business requirements and customer feedback into actionable insights for product and engineering, while ensuring adherence to the global product strategy.
- Proactively challenge and guide prioritisation to balance regional needs with global objectives, fostering constructive collaboration and mutual understanding.
- Serve as the key interface for internal product teams seeking to engage with BUs—helping product teams understand needs, gather relevant input and ensure successful change implementation and product launches in the regions.
- Build and nurture trusted relationships with regional leaders and stakeholders to understand their challenges and goals.
- Serve as the coordination hub that harmonises regional execution with global product initiatives, supporting smooth go-to-market launches and continuous adoption.
- Lead regular alignment forums, monthly and quarterly business reviews, as well as knowledge exchanges to maintain transparency, escalated issues early and reinforce accountability.
- Partner closely with Marketing, Sales, Customer Success and Product teams to align and support go-to-market strategies and regional enablement efforts.
- Support change management initiatives to maximise adoption of new products and processes across BUs.
- Continuously seek and define opportunities to scale and strengthen collaboration, communication and knowledge sharing between the global product organisation and regional teams.
- Take full ownership of these opportunities end-to-end—leading their conceptualisation, development and operationalisation within countries—ensuring sustainable and measurable impact on BU outcomes.
- Develop and implement frameworks, best practices, templates and automation solutions that support scalable interactions and smooth product rollouts across regions.
- Foster a culture of continuous feedback, transparency and data-driven decision-making to ensure alignment and accountability in delivering product success within BUs.
Experience and Skills You Need in this Role:
- Proven experience in a product operations, product management, customer success or related role within SaaS or technology industries.
- Demonstrated ability to professionalise and deepen relationships with business units and cross-functional teams by establishing trust, credibility and clear communication.
- Strong track record of developing trusted advisor relationships with regional or business unit teams and driving alignment across complex organisations.
- Proactive in identifying, driving forward and owning improvement initiatives that enhance collaboration, product success and operational efficiency.
- Deep aptitude to learn and master complex products, translating technical product details into actionable insights for diverse audiences.
- Exceptional communication, stakeholder management and influencing skills in a matrix environment.
- Highly organised with strong project management capabilities, capable of managing multiple priorities and cross-team initiatives.
- Fluent in English (written and verbal) with the ability to engage effectively at all organisational levels.
The Interview Process:
- Screening call with the Senior Talent Partner
- First stage online interview with Director of Product Operations and Product Operations Manager (tbc)
- Assessment task with the Director of Product Operations and a stakeholder from one of the regions the role will support
- Final stage online interview with CPO
At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles—it’s about creating an environment where everyone can thrive, feel supported and contribute to our mission of making the world a better place to work!
Staff Product Success Manager (Product & BU Success Manager) employer: Reward Gateway
Reward Gateway, in partnership with Edenred, is an exceptional employer located in London, dedicated to enhancing employee engagement and well-being. With a flexible holiday plan, generous wellbeing allowances, and a strong commitment to professional development, we foster a collaborative and innovative work culture that empowers our employees to thrive. Our focus on inclusivity and diversity ensures that every team member feels valued and supported, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Product Success Manager (Product & BU Success Manager)
✨Tip Number 1
Network like a pro! Reach out to current employees at Reward Gateway or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Building connections can give you insider knowledge and make you stand out.
✨Tip Number 2
Prepare for those interviews! Research the company’s products and recent news. Be ready to discuss how your experience aligns with their mission of improving employee engagement. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease when it’s time for the real deal, especially when discussing your product expertise.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Staff Product Success Manager (Product & BU Success Manager)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Staff Product Success Manager role. Highlight your experience in product management and customer success, and show how it aligns with our mission of enhancing employee engagement.
Showcase Your Communication Skills:Since this role involves a lot of relationship building and cross-functional alignment, demonstrate your exceptional communication skills. Use clear examples from your past experiences where you successfully managed stakeholder relationships.
Be Authentic:We value individuality and creativity, so don’t be afraid to let your personality shine through in your application. Share your passion for making the workplace better and how you embody our values like respect and entrepreneurial spirit.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to our team, and we can get to know you better right from the start!
How to prepare for a job interview at Reward Gateway
✨Know the Product Inside Out
As a Staff Product Success Manager, you'll need to demonstrate deep product expertise. Make sure you understand the product's features, benefits, and how it aligns with the company's mission. Prepare to discuss how you can bridge the gap between regional teams and global product strategies.
✨Build Your Relationship Skills
This role is all about building trusted relationships. Think of examples from your past where you've successfully collaborated with cross-functional teams or regional leaders. Be ready to share how you fostered trust and communication to drive alignment and achieve common goals.
✨Showcase Your Problem-Solving Abilities
Expect questions that assess your ability to identify and tackle challenges. Prepare to discuss specific instances where you've proactively improved processes or enhanced collaboration. Highlight your approach to balancing regional needs with global objectives.
✨Prepare for Scenario-Based Questions
Given the nature of the role, be ready for scenario-based questions that test your stakeholder management and influencing skills. Think through potential challenges you might face in this position and how you would address them, ensuring you align with the company's values of respect and innovation.
