At a Glance
- Tasks: Lead client engagement and sales execution for innovative Digital Benefit Solutions.
- Company: Join Reward Gateway, a global leader in employee engagement and benefits.
- Benefits: Enjoy flexible holidays, wellbeing allowance, private medical insurance, and professional development support.
- Other info: Collaborative culture with hybrid working and strong career growth opportunities.
- Why this job: Make a real impact by helping clients enhance their employee benefits experience.
- Qualifications: Experience in solution consulting or sales within SaaS or HR technology.
The predicted salary is between 75000 - 85000 € per year.
Application Deadline: 29 May 2026
Department: Client Success
Employment Type: Full Time
Location: London
Reporting To: Director of Client Success
Compensation: £75,000 - £85,000 / year
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement.
Your Role in our Mission:
The Solution Architect is a specialist sales overlay role responsible for leading all client-facing engagement, commercial negotiation, and sales execution for our Digital Benefit Solutions, a suite of optional, high-value modules designed to enhance and extend the core platform. Operating across all Client Success PODs, the Solution Architect owns the full solution lifecycle: from opportunity identification and qualification, through solution design and commercial negotiation, to ensuring a smooth transition into implementation and early adoption. The role partners closely with Client Success Directors (CSDs), Senior Client Success Managers (SCSMs) and Client Success Managers (CSMs) to promote, position, and deliver these solutions across their customer portfolios.
As a Solution Architect, you are the expert advisor and commercial lead for our Digital Benefit Solutions (Select, Benefits Automation & Global opportunities). You help customers understand the value of these enhanced modules, guide them through discovery and solution design, and lead commercial discussions that accelerate adoption and drive revenue growth. You bring deep product expertise, commercial confidence, and excellent communication—working seamlessly with Client Success teams to create value-led conversations and ensure customers achieve meaningful outcomes. Your work directly contributes to expansion revenue, customer satisfaction, and the growth of our broader benefits ecosystem.
What’s In It For Me?
- A flexible holiday plan of up to 40 days per year
- £400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Flexible, Hybrid Working
Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.
What You’ll be Doing:
Sales Leadership & Commercial Execution
- Own the end-to-end sales cycle for Digital Benefit Solutions across all customer segments.
- Lead discovery sessions, demonstrations, solution scoping, and design workshops.
- Develop tailored proposals and pricing and lead commercial negotiations through to signature.
- Maintain a high-quality pipeline and deliver accurate commercial forecasting.
- Progress all opportunities through the full sales process to closure.
Partnering with Client Success PODs
- Collaborate with CSDs, SCSMs, and CSMs to identify opportunities within their customer portfolios.
- Train and coach POD teams on identifying customer needs aligned to Digital Benefit Solutions.
- Attend customer meetings to support solution positioning, technical planning, and commercial alignment.
- Contribute to POD-level account strategies that drive solution adoption and expansion.
Solution Design & Product Expertise
- Act as the internal and external subject matter expert for Digital Benefit Solutions.
- Translate customer requirements into scalable, technically sound, and commercially viable solutions.
- Provide configuration guidance, feasibility insight, and best practice recommendations.
- Work with Product teams by feeding structured customer insights into roadmap discussions.
Implementation & Delivery Oversight
- Own the handover from sales to implementation, ensuring requirements are captured clearly and accurately.
- Partner with implementation teams to ensure solutions are delivered on time, to scope, and aligned to customer expectations.
- Support early adoption and ensure customers realise value in the initial phases of rollout.
- Deliver product updates, feature enablement, and ongoing education for customers and internal teams.
Reporting, Governance & Continuous Improvement
- Maintain accurate CRM documentation across all opportunities, activities, and customer interactions.
- Produce pipeline and performance reporting with clear insights and next steps.
- Identify process improvements across discovery, proposal creation, and implementation readiness.
- Contribute to sales playbooks, tools, templates, and best practices that enable repeatable growth.
Experience and Skills You Need in this Role
- Proven experience in solution consulting, presales, overlay sales, or product-focused commercial roles within SaaS, benefits, HR technology, or a related digital solutions environment.
- Proven record of leading customer conversations, negotiating commercial terms, and closing technology solutions.
- Strong understanding of configurable digital products and modular platform architecture.
- Demonstrated experience working closely with Customer Success teams or in post-sales environments.
- Strong ability to influence senior stakeholders and manage multiple projects simultaneously.
- Strong commercial acumen and negotiation capability.
- Proven ability to simplify complex digital solutions and communicate value clearly.
- Excellent presentation and stakeholder engagement skills.
- Highly organised, with strong pipeline and project management discipline.
- Relationship-driven approach with strong collaboration skills across Sales, CS, Product, and Implementation.
- Analytical thinker with proven ability to interpret customer needs and design value-led solutions.
- Growth mindset, adaptable, and committed to continuous learning.
The Interview Process
- Screening call with member of the Talent Acquisition Team
- First interview with Director of Client Success & Head of Client Success
- Take-home assessment
- Final interview with two Senior members of the Client Success team
At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!
Solutions Architect - Client Success employer: Reward Gateway
Reward Gateway, part of Edenred, is an exceptional employer that prioritises employee wellbeing and professional growth. With a flexible holiday plan, generous wellbeing allowances, and a strong commitment to collaboration and inclusivity, our London office fosters a vibrant work culture where employees can thrive. As a Solutions Architect, you will not only lead impactful client engagements but also benefit from extensive development opportunities within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Architect - Client Success
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Solutions Architect role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client success and solution design. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Bring examples of past projects where you’ve successfully led client engagements or negotiated deals. We want to see how you’ve made an impact in previous roles, especially in SaaS or digital solutions.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We love seeing candidates who are proactive and genuinely interested in the role.
We think you need these skills to ace Solutions Architect - Client Success
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Architect role. Highlight your experience in solution consulting and any relevant SaaS or HR tech roles. We want to see how your skills align with our mission!
Showcase Your Communication Skills:As a Solutions Architect, you'll need to communicate complex ideas clearly. Use your application to demonstrate your ability to simplify technical concepts and engage stakeholders. We love seeing strong presentation skills right from the start!
Highlight Your Collaborative Spirit:Collaboration is key in our Client Success teams. Share examples of how you've worked with others to achieve goals, especially in sales or customer success environments. We’re all about teamwork here at StudySmarter!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Reward Gateway
✨Know Your Solutions Inside Out
As a Solutions Architect, you need to be the expert on Digital Benefit Solutions. Familiarise yourself with every module and feature, and be ready to discuss how they can solve specific client needs. This will not only show your expertise but also help you build trust with the interviewers.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, especially around client interactions. Practice leading discovery sessions or negotiating terms. This will demonstrate your ability to handle real-life situations and showcase your communication skills effectively.
✨Showcase Your Collaboration Skills
Highlight your experience working with Client Success teams and other stakeholders. Be prepared to share examples of how you've successfully collaborated to drive solution adoption. This is crucial as the role requires strong teamwork across various departments.
✨Demonstrate Your Analytical Thinking
Be ready to discuss how you've interpreted customer needs in the past and designed solutions accordingly. Use specific examples to illustrate your analytical skills and how they led to successful outcomes. This will show that you can think critically and add value to the team.
