Senior Technical Programme Manager (Senior TPM)

Department: Engineering

Employment Type: Full Time

Location: London

Reporting To: VP of Delivery

Compensation: £120,000 - £140,000 / year

About us

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well‑being solutions. Guided by our shared missions – ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ – we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.

Your Role in our Mission

As Reward Gateway | Edenred continues to scale globally, we are expanding our Programme Delivery function to support a growing portfolio of cloud‑based, high‑availability SaaS products. With a significant number of engineering squads operating across regions, we are looking for a Senior TPM who thrives in complex engineering environments and can bring clarity, structure, and predictability to cross‑team programme delivery. This is a high‑ownership role with significant leadership and executive stakeholder visibility.

Role overview

The Senior TPM owns the full programme lifecycle – from navigating ambiguous business problems through to defining requirements, establishing programme governance, shaping solution design, and driving execution through to production – for complex, cross‑functional technical programmes, taking end‑to‑end responsibility for delivery quality, timelines and alignment with business objectives. This hands‑on role combines technical acumen, programme ownership and executive stakeholder accountability.

About the team

This role sits within the Central Programme Delivery team, reporting directly to the Delivery Director as part of the broader Technology organisation. The Central Programme Delivery team is responsible for driving the planning, execution and governance of strategic programmes across Reward Gateway | Edenred, working closely with Engineering, Product, and cross‑functional business teams to deliver outcomes at scale.

Programme Setup

• Build and maintain dashboards to surface delivery progress, quality and customer impact.

Execution

• Ensure decisions are made in a timely manner to meet programme and time‑to‑market goals.
• Drive decision velocity across the programme – identify and elevate decisions that are at risk of stalling, ensure the right people are engaged at the right time, and maintain a decision log to track outcomes and accountability.
• Lead programmes delivering large‑scale distributed systems (microservices, APIs, cloud‑native designs) and collaborate with architects on resilience and scalability.
• Manage third‑party and vendor integrations, ensuring contractual, security and compliance requirements are embedded in delivery plans.

Stakeholder

• Drive and own decisions across multiple stakeholders and regions to ensure alignment, accountability and timely outcomes.
• Navigate complex multi‑stakeholder environments, including Group‑level or parent organisation relationships, balancing global standards with local delivery needs.
• Present programme status, risks and trade‑offs to executive stakeholders; negotiate scope and resourcing with business, product and engineering leaders.

Lead organisational change management for strategic programmes – including stakeholder engagement, communication planning and adoption – ensuring teams and business functions are brought along through significant platform or process transitions.

Risk

• Execute regular programme reviews and retrospectives to improve delivery performance.

The experience and key skills you will have

• Solid experience of delivering complex technical programmes or managing large‑scale technical projects in product‑led organisations; proven track record of owning large‑scale delivery outcomes.
• Hands‑on experience working directly with engineering teams and participating in architectural/technical discussions.
• Deep expertise in scaled agile methodologies and proven experience operationalising delivery practices across teams (e.g., SAFe, Scrum, Kanban, Portfolio Kanban).
• Strong dependency and risk ownership, stakeholder management and executive reporting skills.
• Comfort with data and dashboards to inform decisions and communicate programme health to stakeholders.
• Excellent communication, decision‑making and leadership skills with a focus on accountability and measurable outcomes.
• Proven ability to influence and drive outcomes with senior stakeholders and engineering teams without direct line authority, navigating competing priorities and organisational complexity to maintain programme momentum.
• Demonstrated experience leading organisational change management within complex technical programmes – including stakeholder impact assessment, communication planning, change control and driving adoption of new platforms or ways of working across multiple teams.
• Experience working in regulated environments or with strict compliance requirements (e.g., GDPR, PCI‑DSS, SOC 2, DMA, and EU AI Act).
• Demonstrated ability to establish programme governance and operating models from scratch in ambiguous or fast‑moving environments.
• Experience managing and influencing stakeholders across complex organisational structures, including group or parent entities.
• Comfortable operating with ambiguity; able to create structure and clarity in complex, fast‑moving environments.
• Comfortable working across geographies and time zones.

Preferred qualifications

• Project/programme management and agile/product‑related certifications; specifically desirable: PMP, Agile Project Management certification, and AWS Cloud Practitioner.