Principal Solutions Architect (Product)

Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

Our mission is to make the world a better place to work, and to achieve this mission, we need a Principal Solutions Architect to join our Global Product Operations Team.

As a Principal Solutions Architect, you will act as the key interface between Product, Technology, and regional technical teams, ensuring alignment between our global product vision and its successful implementation across markets. You will bring an agile mindset and deep expertise in our platform, modules, and architecture to guide regional teams through complex integrations and system setups, balancing global standards with local needs.

In this role, you will support new implementation projects, advise on technical design decisions, and help regional stakeholders map their requirements to our existing solutions, ensuring maximum value without unnecessary customisation. You will also establish best practices, mentor and align the global Solutions Architect community, and channel feedback from regional teams into Product and Engineering to drive continuous improvement.

This position requires both technical authority and strong stakeholder influence — translating complex architecture into clear guidance, building trust across diverse regions, and safeguarding the scalability and integrity of our platform.

Some of Your Responsibilities & Core Duties will be:

• Deep Product Knowledge: Gain and maintain an extensive understanding of our product suite, including its technical limitations.
• Use Case Analysis: Assess needs to determine applicable use cases our platform can address. Recommend optimal product configurations and program implementations.
• Proposal Development: Collaborate with stakeholders to create the necessary resources and templates to support internal teams in developing RFPs and proposals, ensuring technical feasibility and alignment with client requirements.
• Client Escalation: Act as an escalation point and offer expert advice to clients on the product\’s functionalities, limitations, and best use scenarios where this cannot be resolved in-market.
• Technical Liaison: Act as a bridge between other markets and our product and engineering teams, understanding and translating technical requirements, and most importantly, providing sound advice to clients based on the capabilities, limitations and strategies of our products.
• Global Architect: Act as the SME for the integration capabilities of the platform, working with in-market solutions architects to help them expand the platform product offering by leveraging Reward Gateway’s extensive suite of APIs, ensuring proposed solutions are scalable, robust, and secure.
• Be the first point of contact for technical queries and/or escalations for internal teams relating to our HR platform.
• Continuous Learning: Stay abreast of product updates, emerging issues, and technological developments to continuously refine your expertise and advice.
• Insight Collection and Reporting: Actively gather insights from client interactions, identifying common challenges, preferences, and opportunities within our platform\’s usage. Regularly compile and report these findings to the Product Management team, providing valuable data that informs future product development and enhancements.
• Knowledge Gap Identification: Monitor and document knowledge gaps within internal teams regarding our product\’s features, capabilities, and limitations.
• Develop an effective onboarding plan for Solution Architects in new countries and optimise the role of the Solution Architect so it delivers value to our clients
• Community of Practice: Establish and run a community of practice with other Solutions Architects around the world
• Collaborative Strategy Development: Work closely with other Solutions Architects, Product Managers and Product Operations to develop strategies for addressing client needs and knowledge gaps.
• Create scalable templates, processes and best practices to facilitate solution design and implementation across different markets.

The Experience and Key Skills you will have:

• Demonstrated success in a Solutions Architecture role with experience gained with in-house product architecture and implementations
• Understanding of system integration challenges and global platform implementations
• Proven experience in defining and documenting As Is & To Be Architecture, defining services and integrated applications, whilst working with stakeholders to help define and deliver strategic plans and roadmaps
• Demonstrated passion for driving change by creating practical, workable architectures aligned to IT principles and following appropriate governance
• HR Tech or Enterprise system experience is advantageous
• Technical Programme/Project Management and experience working with global and senior-level technical and business stakeholders
• Solid experience in helping clients or stakeholders deliver highly technical solutions to complex problems
• Highly interpersonal and able to present confidently to regional technical stakeholders
• Solid analytical and problem-solving skills to understand client problems and identify standard use cases that our product supports, and at the same time, satisfy the client\’s needs
• Experience delivering consultancy services, presales support and advice to clients
• Experience resolving complex and important escalations with senior customer executives
• Aptitude to work cohesively with technical and non-technical stakeholders
• Knowledge and experience of AWS and Azure Cloud Architectures
• Excellent stakeholder management
• Excellent English written and spoken skills

The Interview Process:

• Online interview with the Senior Talent Partner
• Final online interview with the Director of Product Ops and the Engineering Director (Merchant & App)

At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.

At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.