Solutions Architect - Client Success in London

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.

Your Role in our Mission:

The Solution Architect is a specialist sales overlay role responsible for leading all client-facing engagement, commercial negotiation, and sales execution for our Digital Benefit Solutions, a suite of optional, high-value modules designed to enhance and extend the core platform. Operating across all Client Success PODs, the Solution Architect owns the full solution lifecycle: from opportunity identification and qualification, through solution design and commercial negotiation, to ensuring a smooth transition into implementation and early adoption. The role partners closely with Client Success Directors (CSDs), Senior Client Success Managers (SCSMs) and Client Success Managers (CSMs) to promote, position, and deliver these solutions across their customer portfolios.

As a Solution Architect, you are the expert advisor and commercial lead for our Digital Benefit Solutions (Select, Benefits Automation & Global opportunities). You help customers understand the value of these enhanced modules, guide them through discovery and solution design, and lead commercial discussions that accelerate adoption and drive revenue growth. You bring deep product expertise, commercial confidence, and excellent communication—working seamlessly with Client Success teams to create value-led conversations and ensure customers achieve meaningful outcomes. Your work directly contributes to expansion revenue, customer satisfaction, and the growth of our broader benefits ecosystem.

What’s In It For Me?

• A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:
• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, E-books, and podcasts
• Contributory pension scheme
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.

What You’ll be Doing:

• Sales Leadership & Commercial Execution
• Own the end-to-end sales cycle for Digital Benefit Solutions across all customer segments.
• Lead discovery sessions, demonstrations, solution scoping, and design workshops.
• Develop tailored proposals and pricing and lead commercial negotiations through to signature.
• Maintain a high-quality pipeline and deliver accurate commercial forecasting.
• Progress all opportunities through the full sales process to closure.
• Partnering with Client Success PODs
• Collaborate with CSDs, SCSMs, and CSMs to identify opportunities within their customer portfolios.
• Train and coach POD teams on identifying customer needs aligned to Digital Benefit Solutions.
• Attend customer meetings to support solution positioning, technical planning, and commercial alignment.
• Contribute to POD-level account strategies that drive solution adoption and expansion.
• Solution Design & Product Expertise
• Act as the internal and external subject matter expert for Digital Benefit Solutions.
• Translate customer requirements into scalable, technically sound, and commercially viable solutions.
• Provide configuration guidance, feasibility insight, and best practice recommendations.
• Work with Product teams by feeding structured customer insights into roadmap discussions.
• Implementation & Delivery Oversight
• Own the handover from sales to implementation, ensuring requirements are captured clearly and accurately.
• Partner with implementation teams to ensure solutions are delivered on time, to scope, and aligned to customer expectations.
• Support early adoption and ensure customers realise value in the initial phases of rollout.
• Deliver product updates, feature enablement, and ongoing education for customers and internal teams.
• Reporting, Governance & Continuous Improvement
• Maintain accurate CRM documentation across all opportunities, activities, and customer interactions.
• Produce pipeline and performance reporting with clear insights and next steps.
• Identify process improvements across discovery, proposal creation, and implementation readiness.
• Contribute to sales playbooks, tools, templates, and best practices that enable repeatable growth.

Experience and Skills You Need in this Role:

• Proven experience in solution consulting, presales, overlay sales, or product-focused commercial roles within SaaS, benefits, HR technology, or a related digital solutions environment.
• Proven record of leading customer conversations, negotiating commercial terms, and closing technology solutions.
• Strong understanding of configurable digital products and modular platform architecture.
• Demonstrated experience working closely with Customer Success teams or in post-sales environments.
• Strong ability to influence senior stakeholders and manage multiple projects simultaneously.
• Strong commercial acumen and negotiation capability.
• Proven ability to simplify complex digital solutions and communicate value clearly.
• Excellent presentation and stakeholder engagement skills.
• Highly organised, with strong pipeline and project management discipline.
• Relationship-driven approach with strong collaboration skills across Sales, CS, Product, and Implementation.
• Analytical thinker with proven ability to interpret customer needs and design value-led solutions.
• Growth mindset, adaptable, and committed to continuous learning.

The Interview Process:

• Screening call with member of the Talent Acquisition Team
• First interview with Director of Client Success & Head of Client Success
• Take-home assessment
• Final interview with two Senior members of the Client Success team

At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. Be comfortable. Be you. We want every employee to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!