Senior Manager, Technical Program Management in London

We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.

With a significant number of engineering squads operating across regions, we are looking for a Senior TPM who thrives in complex engineering environments and can bring clarity, structure, and predictability to cross-team programme delivery. This is a high-ownership role with significant leadership and executive stakeholder visibility. You will own the full programme lifecycle, from navigating ambiguous business problems through to defining requirements, establishing programme governance, shaping solution design, and driving execution through to production, for complex, cross-functional technical programmes, taking end-to-end responsibility for delivery quality, timelines and alignment with business objectives. This hands-on role combines technical acumen, programme ownership and executive stakeholder accountability.

The Central Programme Delivery team is responsible for driving the planning, execution and governance of strategic programmes across Reward Gateway | Edenred, working closely with Engineering, Product, and cross-functional business teams to deliver outcomes at scale.

A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:

• A flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, E-books, and podcasts
• Contributory pension scheme
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands

Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing!

Flexible, Hybrid Working: Our teams work from our Dean Street office two days per week.

Programme Setup & Planning

This shapes the programme from the ground up, encompassing standing up the operating model, establishing governance from zero and translating ambiguous business challenges into a structured, executable programme.

• Own programme operating model set-up from inception: define ways of working, governance structures, RACI, escalation pathways and tooling standards to stand up programmes from zero.
• Build and maintain dashboards to surface delivery progress, quality and customer impact.
• Work closely with engineering, product and agile delivery teams and drive improvements in predictability and throughput.
• Own dependency management: identify upstream/downstream dependencies, remove blockers, and enforce delivery agreements across teams.
• Drive decision velocity across the programme, identify and escalate decisions that are at risk of stalling, ensure the right people are engaged at the right time, and maintain a decision log to track outcomes and accountability.

Stakeholder & Governance

Operating at executive level, this role owns the full stakeholder landscape, driving alignment, managing organisational change and ensuring senior leaders have the visibility and confidence to make timely decisions.

• Navigate complex multi-stakeholder environments, including Group-level or parent organisation relationships, balancing global standards with local delivery needs.
• Present programme status, risks and trade-offs to executive stakeholders; Lead organisational change management for strategic programmes, including stakeholder engagement, communication planning and adoption, ensuring teams and business functions are brought along through significant platform or process transitions.

Risk & Reporting

Full ownership of programme-level risk and reporting, providing executive-grade transparency on progress, blockers and trade-offs across the full programme lifecycle.

• Own risk management: identify, assess and mitigate programme risks, develop contingency plans, and escalate where necessary.
• Execute regular programme reviews and retrospectives to improve delivery performance.

Experience and Skills You Need in this Role:

• Solid experience of delivering complex technical programmes or managing large-scale technical projects in product-led organisations; Deep expertise in scaled agile methodologies and proven experience operationalising delivery practices across teams (e.g., SAFe, Scrum, Kanban, Portfolio Kanban).
• Strong dependency and risk ownership, stakeholder management and executive reporting skills.
• Comfort with data and dashboards to inform decisions and communicate programme health to stakeholders.
• Demonstrated experience leading organisational change management within complex technical programmes, including stakeholder impact assessment, communication planning, change control and driving adoption of new platforms or ways of working across multiple teams.
• Demonstrated ability to establish programme governance and operating models from scratch in ambiguous or fast-moving environments.
• Hands-on working experience with Jira and Confluence, and familiarity with at least one programme scheduling tool such as Smartsheet or Jira Advanced Planning.
• Proven ability to create and contribute to custom AI skills and agents (e.g., using Claude Code or equivalent) to automate programme management activities such as action tracking, stakeholder communication, status reporting and RAID log management.

At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. We value all cultures, backgrounds and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles - it’s about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work!