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- Tasks: Support the Client Success team with admin tasks and enhance client engagement.
- Company: Join a leading global company focused on employee engagement and well-being.
- Benefits: Enjoy flexible holidays, private medical insurance, and a wellbeing allowance.
- Other info: Experience a vibrant culture with hybrid working and excellent career growth opportunities.
- Why this job: Be part of a high-growth 'Unicorn' SaaS company making workplaces better.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 34000 - 48000 ÂŁ per year.
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.
Guided by our shared missions - âMaking the World a Better Place to Workâ and âEnriching Connections, For Goodâ - weâre committed to transforming workplaces and improving peopleâs daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
The Client Success Executive (CSE) is responsible for supporting the Client Success team by assisting with strategic accounts within a Client Success POD. Reporting to a Strategic Client Success Director (CSD), the CSE ensures operational excellence and efficiency by handling various administrative tasks and project deliverables. While the CSD, Senior Client Success Managers (Senior CSMs), and Client Success Managers (CSMs) focus on client engagement, the CSE serves as a vital support resource, stepping in during their absence and driving internal initiatives that enhance communication and awareness among end users.
As a CSE, you play a crucial role in the success of strategic accounts without direct client involvement. You facilitate efficient operations, support training initiatives, and create engaging content for clients and internal stakeholders. Through effective communication and problem-solving skills, you help navigate operational challenges and contribute to the overall success of the Client Success team.
Whatâs In It For Me?
- A chance to be part of an extremely well established, stable and high growth âUnicornâ SaaS company with over 50 benefits in our employee benefits package, including:
- A flexible holiday plan of up to 40 days per year
- ÂŁ400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Flexible, Hybrid Working
Collaboration, connection as a team, and strong internal relationships are part of the âRG Magicâ that makes our culture thrive. Our teams work from our Dean Street office two days per week.
What Youâll be Doing:
- Operational Support & Administration
- Support the CSD, Senior CSMs, and CSMs with various administrative tasks, ensuring seamless project delivery
- Act as the first point of contact for administrative functions, reporting, and proposal building when the team is out of office
- Manage slide creation and business proposal documentation as needed
- Conduct webinars and bespoke training sessions for client stakeholders and champions, driving engagement and platform adoption (these can either be virtual or face to face)
- Attend Client Roadshows - creating and distributing communications to increase awareness and understanding of our offerings among end users
- Maintain up-to-date records in Salesforce, including weekly pod reporting and performance analysis
- Develop and analyze dashboards to monitor
Client Success Executive in London employer: Reward Gateway
Contact Detail:
Reward Gateway Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Success Executive in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at Reward Gateway on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
â¨Tip Number 2
Prepare for the interview by understanding their mission. Show how your values align with âMaking the World a Better Place to Workâ. Itâs all about connecting on a deeper level!
â¨Tip Number 3
Practice your communication skills! As a Client Success Executive, you'll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining our team.
We think you need these skills to ace Client Success Executive in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients succeed and making a positive impact in their workplaces.
Tailor Your CV: Make sure your CV is tailored to the Client Success Executive role. Highlight relevant experience and skills that align with what weâre looking for, like communication and problem-solving abilities. This helps us see why youâd be a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff â we want to know what makes you stand out!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team at StudySmarter!
How to prepare for a job interview at Reward Gateway
â¨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Client Success Executive role. Familiarise yourself with the responsibilities mentioned in the job description, such as supporting the Client Success team and managing administrative tasks. This will help you articulate how your skills align with their needs.
â¨Showcase Your Communication Skills
As a CSE, effective communication is key. Prepare examples of how you've successfully communicated with clients or team members in the past. Think about times when you facilitated training sessions or created engaging content, as these experiences will resonate well with the interviewers.
â¨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your problem-solving skills, especially in operational contexts, as this is crucial for ensuring efficiency within the Client Success team.
â¨Engage with Their Mission
Reward Gateway's mission is all about making workplaces better. Show genuine interest in their goals by discussing how you can contribute to their mission of enriching connections and improving employee engagement. This will demonstrate that you're not just looking for a job, but are passionate about their vision.