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- Tasks: Manage high-value public sector accounts and drive customer success through strategic planning.
- Company: Join a leading global SaaS company focused on employee engagement and benefits.
- Benefits: Enjoy a competitive salary, performance bonuses, flexible holidays, and extensive wellbeing perks.
- Other info: Collaborative hybrid work environment with excellent growth opportunities.
- Why this job: Be a trusted advisor and make a real impact in transforming workplaces for the better.
- Qualifications: Experience in client management and strong relationship-building skills are essential.
The predicted salary is between 62500 - 62500 ÂŁ per year.
Application Deadline: 10 May 2026
Department: Client Success
Employment Type: Full Time
Location: London
Reporting To: Client Success Director - Public Sector
Compensation: ÂŁ62,500 / year
Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions. Guided by our shared missionsââMaking the World a Better Place to Workâ and âEnriching Connections, For Goodââweâre committed to transforming workplaces and improving peopleâs daily lives. Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.
Your Role in our Mission: The Senior Client Success Manager (Senior CSM) - Public Sector is responsible for managing a portfolio of high-value, complex customer accounts within the Public Sector Client Success POD. Reporting into a Client Success Director (CSD), the Senior CSM ensures customers realise measurable value from our platform by driving adoption, engagement, satisfaction, and long-term success. The Senior CSM manages accounts that require deeper strategic planning, multi-stakeholder engagement, bespoke configurations, or more complex delivery requirements. While CSMs manage smaller or more operational accounts, the Senior CSM is accountable for the most strategically important accounts within the POD. They work closely with the CSD to support and learn from commercial conversationsâstrengthening skills across renewal strategy, expansion, senior stakeholder engagement and commercial planning. As a Senior CSM, you are a trusted advisor to your customers and a strategic partner within your POD. You ensure customers achieve tangible business outcomes through our platform and represent their voice across the organisation. Through your expertise, insight, and proactive account leadership, you influence adoption, drive value realisation, and strengthen long-term partnership loyalty. Your work directly contributes to retention, advocacy, and the commercial growth of your POD. As Senior CSM you will work in collaboration with the CSD on strategic delivery & high value renewals: Public Sector Accounts with a value of c.ÂŁ99k or less in subscription revenue &/or subscription revenue + transactional revenue.
Whatâs In It For Me? A chance to be part of an extremely well established, stable and high growth âUnicornâ SaaS company with over 50 benefits in our employee benefits package, including:
- Performance Bonus up to 30% OTE
- A flexible holiday plan of up to 40 days per year
- ÂŁ400 a year Wellbeing Allowance
- Private Medical Insurance
- Allowance for professional development books, E-books, and podcasts
- Contributory pension scheme
- Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands
Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing!
Flexible, Hybrid Working: Collaboration, connection as a team, and strong internal relationships are part of the âRG Magicâ that makes our culture thrive. Our teams works from our Dean Street office two days per week.
What Youâll be Doing:
- Customer Relationship & Portfolio Leadership
Own and manage a portfolio of complex and strategically important accounts (including those with bespoke solutions or multi-product usage). Build deep, long-term relationships with senior collaborators across customer organisations. Act as the primary point of contact for your accounts, ensuring a seamless and proactive customer experience. Conduct regular QBRs and strategic business reviews aligned to customer goals and measurable outcomes.
- Customer Health, Adoption & Value Realisation
Monitor account health, usage, adoption, and engagement metrics; build action plans to address gaps or accelerate value. Lead onboarding or introduction of new products, ensuring customers receive a smooth experience and achieve early success. Deliver training, enablement sessions, and engagement activities to drive usage and encourage advocacy. Analyse programme data and present insights that demonstrate impact and align to customer objectives.
- Risk Management & Issue Resolution
Identify early signs of risk and proactively intervene to protect customer outcomes and revenue. Coordinate cross-functional resources (Product, Engineering, Support, Operations) to resolve customer challenges. Escalate issues appropriately to the CSD while maintaining ownership of customer communication and expectations.
- Commercial Partnership & Growth
Find opportunities for deeper product adoption or expansion based on customer needs and platform usage. Partner closely with the CSD to support commercial discussions, renewals, and upsell motions. Shadow and contribute to commercial negotiations to develop skills in commercial management and strategy. Support the creation of renewal strategies, account plans, and multi-year value roadmaps.
- Operational Excellence
Maintain accurate and timely records in Salesforce and all relevant systems. Deliver all administrative tasks, project updates, and documentation to a high standard. Ensure all customer engagements, plans, and actions follow agreed Client Success playbooks and standards. Contribute to continuous improvement by sharing client feedback, insights, and opportunities with product and operational teams.
- POD Collaboration
Work closely with the CSD, CSMs, Solution Architect, and Engagement Specialists to deliver a coordinated customer experience. Provide coaching and guidance to CSMs within the POD when required, supporting team capability and consistency.
The Interview Process:
- Screening call with member of the Talent Acquisition Team
- First stage interview with Client Success Director
- Final interview with Head of Client Success & member of the Public Sector team
At Reward Gateway | Edenred, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Senior Client Success Manager: Public Sector in England employer: Reward Gateway
Contact Detail:
Reward Gateway Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Client Success Manager: Public Sector in England
â¨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Senior Client Success Manager role. A personal recommendation can go a long way in getting your foot in the door.
â¨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in making a difference at Reward Gateway.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role and how you can drive value for clients. Use specific examples from your past roles to demonstrate your skills in managing complex accounts.
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and contributing to our mission of enriching connections for good.
We think you need these skills to ace Senior Client Success Manager: Public Sector in England
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Success Manager role. Highlight your experience in managing complex accounts and building relationships, as these are key to our mission at StudySmarter.
Showcase Your Achievements: Donât just list your responsibilities; share specific examples of how youâve driven customer success and engagement in previous roles. We love seeing tangible results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value creativity and a human touch, so donât be afraid to express your passion for making workplaces better and how you align with our mission.
Apply Through Our Website: For the best chance of success, make sure to submit your application directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Reward Gateway
â¨Know Your Accounts Inside Out
Before the interview, dive deep into the specific public sector accounts youâll be managing. Understand their unique challenges and how the companyâs platform can address them. This will show your potential employer that youâre not just familiar with the role but also genuinely interested in their clients.
â¨Demonstrate Strategic Thinking
Prepare to discuss how you would approach strategic planning for complex accounts. Think about examples from your past experience where you successfully managed multi-stakeholder engagements or bespoke solutions. This will highlight your ability to think critically and act as a trusted advisor.
â¨Showcase Your Relationship-Building Skills
Since this role involves building long-term relationships, come prepared with examples of how you've fostered strong connections with senior stakeholders in previous roles. Highlight your communication style and how you ensure a seamless customer experience.
â¨Be Ready for Commercial Conversations
Brush up on your commercial acumen. Be prepared to discuss how you would support renewal strategies and upsell opportunities. Showing that you understand the financial aspects of client success will set you apart as a candidate who can contribute to the company's growth.