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- Tasks: Be the face of our company, ensuring top-notch service for our Life Science products.
- Company: Join a collaborative and diverse team in the Life Science industry.
- Benefits: Enjoy a competitive salary, private healthcare, and a company car.
- Why this job: Make a real impact while developing your skills in a meaningful role.
- Qualifications: Relevant education or experience preferred; full training provided.
- Other info: Opportunities for career growth and strong technical support await you.
The predicted salary is between 36000 - 60000 £ per year.
In this role, the Field Service Engineer will act as the face of the company, ensuring customer’s needs are met or exceeded. Supported products include, primarily, our Life Science portfolio of High content Screening systems and Microplate readers, later expanding to Revvity’s broader portfolio including Radiometric detection and applied genomics products.
Role Description:
- Perform field service as advised by Customer Care in conjunction with the Service / Team Leader.
- Carry out installation, maintenance and repair of the current and future Life Science instrument portfolio.
- Provide first line, onsite, user training on Life Science Systems.
- Organise routine maintenance allocated on a monthly basis.
- Ensure that all documentation, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
- Adopt personal working practices to meet or exceed customer expectations.
- Maintain an ethos of working practices that boost personal and team KPIs.
- Manage personal service spares issued and inventory records to the highest standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified.
- Complete all Work Orders and associated documentation within a day of completion.
- Ensure all E Learning, Expense Claims and Vehicle related forms are returned on time.
- Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Role Requirements:
- Relevant education or equivalent experience in a scientific or engineering based discipline is preferred but not essential as full training will be given.
- Experience in a Customer Service Environment, preferably with Life Science / Diagnostic instrument applications.
- Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
- Strong customer service ethic.
- Prepared to travel (avg 1 – 2 nights away per week).
- Full UK/EU driving license.
What We Offer:
- Strong technical support and mentoring.
- Meaningful work with professional customers.
- Career development opportunities.
- Collaborative and diverse environment.
- Package inclusive of salary, commission, private healthcare, company car, life insurance and more.
Field Service Engineer in Seer Green employer: Revvity
Contact Detail:
Revvity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Seer Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Familiarise yourself with their Life Science portfolio and think about how your skills can meet their needs. We want you to shine when you talk about how you can exceed customer expectations!
✨Tip Number 3
Practice your communication skills! As a Field Service Engineer, you’ll need to interact with customers at all levels. We suggest doing mock interviews or role-playing scenarios to boost your confidence and ensure you can convey technical information clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company culture. Let’s get you on board!
We think you need these skills to ace Field Service Engineer in Seer Green
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience in customer service and technical support, especially with Life Science instruments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can exceed customer expectations. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Technical Skills: Don’t forget to mention any technical skills or relevant qualifications you have. If you've worked with diagnostic instruments or have a background in engineering, make sure to highlight that. We’re keen on candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Revvity
✨Know Your Stuff
Make sure you brush up on the Life Science portfolio, especially High Content Screening systems and Microplate readers. Familiarise yourself with the technical aspects and common issues that customers might face. This will help you demonstrate your expertise and show that you're ready to tackle any challenges.
✨Customer Service Mindset
Since this role is all about being the face of the company, think about how you can exceed customer expectations. Prepare examples from your past experiences where you went above and beyond for a customer. This will highlight your strong customer service ethic and ability to communicate effectively.
✨Be Ready to Travel
With the job requiring travel, be prepared to discuss your flexibility and willingness to be on the road. Share any previous experiences where you've managed travel for work, and how you stayed organised while balancing your responsibilities. This shows you're ready for the demands of the role.
✨Documentation is Key
Understand the importance of keeping accurate records and documentation in this role. Be ready to talk about your organisational skills and how you ensure that all paperwork is completed promptly. Mention any tools or methods you use to stay on top of your tasks, as this will resonate well with the company's focus on efficiency.
