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- Tasks: Provide top-notch service and support for cutting-edge Life Science instruments.
- Company: Join a dynamic company focused on innovation in the Life Science sector.
- Benefits: Enjoy competitive salary, private healthcare, and a company car.
- Why this job: Make a real difference by helping customers with impactful scientific technology.
- Qualifications: Customer service experience preferred; full training provided.
- Other info: Collaborative environment with strong mentorship and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
In this role, the Field Service Engineer will act as the face of the company, ensuring customer’s needs are met or exceeded. Supported products include, primarily, our Life Science portfolio of High content Screening systems and Microplate readers, later expanding to Revvity’s broader portfolio including Radiometric detection and applied genomics products.
Role Description:
- Perform field service as advised by Customer Care in conjunction with the Service / Team Leader.
- Carry out installation, maintenance and repair of the current and future Life Science instrument portfolio.
- Provide first line, onsite, user training on Life Science Systems.
- Organise routine maintenance allocated on a monthly basis.
- Ensure that all documentation, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
- Adopt personal working practices to meet or exceed customer expectations.
- Maintain an ethos of working practices that boost personal and team KPIs.
- Manage personal service spares issued and inventory records to the highest standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified.
- Complete all Work Orders and associated documentation within a day of completion.
- Ensure all E Learning, Expense Claims and Vehicle related forms are returned on time.
- Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Role Requirements:
- Relevant education or equivalent experience in a scientific or engineering based discipline is preferred but not essential as full training will be given.
- Experience in a Customer Service Environment, preferably with Life Science / Diagnostic instrument applications.
- Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
- Strong customer service ethic.
- Prepared to travel (avg 1 – 2 nights away per week).
- Full UK/EU driving license.
What We Offer:
- Strong technical support and mentoring.
- Meaningful work with professional customers.
- Career development opportunities.
- Collaborative and diverse environment.
- Package inclusive of salary, commission, private healthcare, company car, life insurance and more.
Field Service Engineer in Oxford employer: Revvity
Contact Detail:
Revvity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Oxford
✨Tip Number 1
Get to know the company inside out! Research their Life Science portfolio and understand their products. This will help you speak confidently about how you can meet customer needs during interviews.
✨Tip Number 2
Practice your communication skills! As a Field Service Engineer, you'll need to interact with customers at all levels. Role-play scenarios with friends or family to get comfortable explaining technical details in a simple way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues quickly and effectively. This will demonstrate your ability to handle anomalies and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Field Service Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience in customer service and technical support, especially with Life Science instruments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can exceed customer expectations. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Technical Skills: In your application, don’t forget to mention any technical skills or experiences that relate to our Life Science portfolio. Whether it's installation, maintenance, or user training, we want to know how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Revvity
✨Know Your Stuff
Make sure you brush up on the technical aspects of the Life Science portfolio, especially High Content Screening systems and Microplate readers. Familiarise yourself with common issues and solutions, as well as the latest advancements in the field. This will show your potential employer that you're not just a candidate, but someone who genuinely understands the products.
✨Customer Service Mindset
Since this role is all about being the face of the company, practice how you would handle customer interactions. Think of scenarios where you might need to explain technical information to non-technical users. Demonstrating your ability to communicate effectively and professionally will set you apart from other candidates.
✨Show Your Organisational Skills
The job requires managing service spares and documentation meticulously. Prepare examples from your past experiences where you've successfully organised tasks or managed inventory. Highlighting your attention to detail and ability to keep things in order will resonate well with the interviewers.
✨Be Ready to Travel
Since the role involves travel, be prepared to discuss your flexibility and willingness to be on the road. Share any previous experiences where you've had to travel for work, and how you managed your time and responsibilities while away. This will demonstrate your readiness for the demands of the job.
