Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the face of Revvity, ensuring top-notch service for our Life Science products.
- Company: Join a dynamic team at Revvity, where innovation meets customer care.
- Benefits: Enjoy a competitive salary, private healthcare, and a company car.
- Why this job: Make a real impact in the life sciences while developing your career.
- Qualifications: No specific experience needed; full training provided for enthusiastic learners.
- Other info: Collaborative environment with strong support and mentoring opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Field Service Engineer role at Revvity. In this role, the Field Service Engineer will act as the face of the company, ensuring customer's needs are met or exceeded. Supported products include, primarily, our Life Science portfolio of High content Screening systems and Microplate readers, later expanding to Revvity's broader portfolio including Radiometric detection and applied genomics products.
Role Description
- Perform field service as advised by Customer Care in conjunction with the Service / Team Leader.
- Carry out installation, maintenance and repair of the current and future Life Science instrument portfolio.
- Provide first line, onsite user training on Life Science Systems.
- Organise routine maintenance allocated on a monthly basis.
- Ensure that all documentation, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
- Adopt personal working practices to meet or exceed customer expectations.
- Maintain an ethos of working practices that boost personal and team KPIs.
- Manage personal service spares issued and inventory records to the highest standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified.
- Complete all Work Orders and associated documentation within a day of completion.
- Ensure all E Learning, Expense Claims and Vehicle related forms are returned on time.
- Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Role Requirements
- Relevant education or equivalent experience in a scientific or engineering based discipline is preferred but not essential as full training will be given.
- Experience in a Customer Service Environment, preferably with Life Science / Diagnostic instrument applications.
- Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary.
- Strong customer service ethic.
- Prepared to travel (avg 1 – 2 nights away per week).
- Full UK/EU driving license.
What We Offer
- Strong technical support and mentoring.
- Meaningful work with professional customers.
- Career development opportunities.
- Collaborative and diverse environment.
- Package inclusive of salary, commission, private healthcare, company car life insurance and more.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Information Technology
Field Service Engineer in London employer: Revvity
Contact Detail:
Revvity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to talk about your skills and experiences confidently. Tailor your message to show how you can meet their needs, especially in customer service.
✨Tip Number 3
Show off your problem-solving skills! In interviews, share examples of how you've tackled challenges in previous roles. This is especially important for a Field Service Engineer, where troubleshooting is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Revvity.
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience in customer service or technical support, especially if it relates to Life Science instruments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves interacting with customers, it's crucial to demonstrate your communication skills in your application. Use clear and professional language, and don’t shy away from showcasing any previous customer service experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Revvity
✨Know Your Stuff
Make sure you brush up on the Life Science portfolio, especially High Content Screening systems and Microplate readers. Familiarise yourself with the technical aspects and common issues that customers might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer Service Mindset
Since this role is all about being the face of the company, think about your past experiences in customer service. Prepare examples that highlight how you've exceeded customer expectations or resolved issues effectively. This will demonstrate your strong customer service ethic, which is crucial for the position.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on articulating your thoughts clearly and professionally, especially when discussing technical information. This will help you feel more at ease during the actual interview and ensure you communicate effectively with potential employers.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking thoughtful questions shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
