The Laboratory Operations department offers routine testing service for the analysis of T-cells to aid in the diagnosis of, and investigation of infectious diseases using the company’s own T-SPOT technology as well as innovative research techniques. The Oxford Diagnostic Laboratory (ODL) within the Laboratory Operations department provides a UKAS accredited routine diagnostic service to UK clinical services. This position is a member of the Customer Experience Team with the Laboratory Operations department and is specifically responsible for supporting the routine testing service.
This role is a 9 month Fixed Term Contract (FTC) and has an expectation of 5 days per week on-site.
Role Description
- The role will be responsible for laboratory support and administration support to the Laboratory Operations department.
- Data input into the Service’s Laboratory Information System (LIS), with other administrative duties as directed.
- General administration duties to ensure the efficient running of the Laboratory Operations department (filing, scanning, answering customer queries, re-sending results).
- Answering queries from customers via telephone and email.
- Contacting customers with any queries arising from sample booking in (e.g. date of blood collection).
Role Requirements
Essential qualifications, skills and abilities
- Knowledge of Windows and Office based applications: Word, Excel, PowerPoint.
- Ability to organize and prioritize work loads
- Capable of handling multiple tasks at the same time
- Previous experience of working within a customer service environment
Desirable Technical Skills And Abilities
- Educated to A-Level standard or equivalent experience
- Previous experience and/or understanding within a healthcare, diagnostic and/or pharmaceutical industry or similar
What we offer:
- Purposeful work environment
- Dynamic culture in which customers are at the forefront
- Being part of a highly qualified team that is committed to excellence
- Access to cutting-edge expertise through which you can make positive impact in the world around us
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