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- Tasks: Provide top-notch customer support via calls, chats, and emails.
- Company: Join REVOLVE, a leading fashion retailer for Gen Z and Millennials.
- Benefits: Enjoy remote work options and a vibrant team culture.
- Why this job: Be part of a dynamic team redefining fashion retail with creativity and energy.
- Qualifications: Fluent in English and Spanish; customer service experience preferred.
- Other info: Flexible shifts and a fun, fast-paced work environment await you!
The predicted salary is between 31200 - 33280 £ per year.
Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles.
Main purpose of the UK Customer Service Representative role:
- Answering inbound calls, chats, SMS, and emails with professionalism and excellent support.
- Representing REVOLVE in a way that is consistent with our organizational values.
Expected Schedule: Monday - Friday 8:00am - 5:00pm GMT
Major Responsibilities:
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinate and follow up with other departments to ensure problem resolution
- Work together with other customer service team members to promote an environment of customer satisfaction
Required Competencies:
- Fluent and expert level English and Spanish Language skills - both written and spoken
- Ability to work in a team environment
- Strong customer orientation with desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in a high-volume inbound call center
- Knowledge of apparel construction and fabrication and various fashion categories
- Schedule flexibility as shifts can change based on needs of our customers
Remote Work Requirements:
- Ability to work autonomously in a virtual environment
- Must be reachable and available by telephone, email, and instant message during work hours
- Must have a dedicated quiet and distraction free work space
- Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
Minimum candidate qualifications:
- Excellent English and Spanish spoken and written language skills
- Experience with Microsoft Word and Excel
- High School Diploma
Preferred qualifications:
- 1+ years in Customer Service, help desk or call center experience
- Type 60+ words per minute
A successful candidate works well in a dynamic environment with minimal supervision. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.
For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. A reasonable estimate of the current base hourly range is £15.00 - £16.00/hr.
ATTENTION: After submitting your application, please check your spam folder for emails on your application status.
UK Spanish Customer Service Representative employer: REVOLVE
Contact Detail:
REVOLVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Spanish Customer Service Representative
✨Tip Number 1
Familiarise yourself with REVOLVE's brand and values. Understanding their focus on customer experience and premium fashion will help you align your responses during interviews, showcasing that you share their passion for the industry.
✨Tip Number 2
Brush up on your Spanish language skills, especially in a customer service context. Practising common phrases and scenarios can give you the confidence to handle calls and chats effectively, demonstrating your fluency and professionalism.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully resolved customer issues or worked collaboratively in a team, as this aligns with the role's requirements.
✨Tip Number 4
Showcase your adaptability and willingness to learn. Since the role involves working in a fast-paced environment, emphasising your ability to thrive under pressure and adapt to changing situations will make you a strong candidate.
We think you need these skills to ace UK Spanish Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in high-volume environments. Emphasise your fluency in both English and Spanish, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fashion and customer service. Mention specific examples of how you've provided excellent support in previous roles, and align your values with those of REVOLVE.
Showcase Relevant Skills: Highlight your communication skills and ability to work in a team. Mention any experience you have with Microsoft Word and Excel, as well as your typing speed, which is a preferred qualification.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at REVOLVE
✨Showcase Your Language Skills
Since the role requires fluent English and Spanish, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Understand REVOLVE's Brand
Familiarise yourself with REVOLVE's mission, values, and product offerings. Being able to discuss their brand and how you can contribute to their customer service goals will show your enthusiasm and alignment with their company culture.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully handled customer inquiries or complaints. Be ready to explain your thought process and how you ensured customer satisfaction, as this role heavily focuses on excellent customer support.
✨Demonstrate Flexibility and Team Spirit
REVOLVE values high-energy and flexible individuals. Be prepared to discuss how you've adapted to changing situations in previous roles and how you work collaboratively within a team to achieve common goals.
