At a Glance
- Tasks: Provide top-notch customer support in both Arabic and English, resolving inquiries and complaints.
- Company: Join REVOLVE, a leading fashion retailer for Gen Z and Millennials.
- Benefits: Enjoy competitive salary, pension scheme, and remote work flexibility.
- Other info: Work remotely in a fast-paced environment with opportunities for growth.
- Why this job: Be part of a dynamic team redefining fashion retail and making an impact.
- Qualifications: Fluency in Arabic and English, strong communication skills, and customer service experience.
The predicted salary is between 24750 - 30250 £ per year.
Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles.
The Role - UK Customer Service Representative (Bilingual - Arabic & English): REVOLVE are looking to expand our team and have an exciting opportunity for a candidate who works well in a dynamic environment. You will be required to work with minimal supervision to answer all inbound communications with professionalism, provide excellent customer support and represent REVOLVE in a way that is consistent with our organizational values.
The position is a full time, permanent position, working 8am – 5pm Monday to Friday, or such other hours as are agreed with the successful candidate, on a remote basis. We offer a competitive salary and a contributory pension scheme.
Key Responsibilities:
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via telephone, email, Live Chat, and SMS with speed and professionalism
- Responsibility for researching and resolving complaints to ensure customer retention and satisfaction
- Following up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinating and liaising with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction
Required Competencies:
- Fluent in both Arabic and English
- Ability to work in a team environment
- Strong customer orientation with desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in the intensity of a high-volume inbound call center
- Knowledge of apparel construction and fabrication and various fashion categories
- Schedule flexibility as shifts can change based on needs of our customers
Remote Work Requirements:
- Ability to work autonomously in a virtual environment
- Must be reachable and available by telephone, email, and instant message during work hours
- Must have a dedicated quiet and distraction free work space
- Reliable internet speed of 50 Mbps or greater with Ethernet connection
Minimum Qualifications:
- Experience with Microsoft Word and Excel
- Type 50+ words per minute
Preferred Qualifications:
- 1+ years in Customer Service, help desk or call center experience
- Type 60+ words per minute
- Working knowledge of website navigation
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done.
UK Customer Service Representative (Bilingual - Arabic & English) in Leeds employer: REVOLVE
REVOLVE is an exceptional employer that fosters a vibrant and inclusive work culture in Cerritos, California, where creativity and high energy thrive. With a commitment to employee growth and development, we offer opportunities for team members to excel in a fast-paced environment while delivering outstanding customer experiences. Join us to be part of a dynamic team that values innovation and collaboration, making every day at REVOLVE an exciting journey in the world of fashion retail.
