At a Glance
- Tasks: Provide top-notch customer support via calls, chats, and emails.
- Company: Join REVOLVE, the next-gen fashion retailer for Millennials and Gen Z.
- Benefits: Flexible shifts, remote work, and a vibrant team culture.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that values creativity and customer obsession.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 31500 - 38500 £ per year.
Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands.
Main Purpose of the Position: Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.
Major Responsibilities:
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
Required Competencies:
- Ability to work in a team environment
- Ability to give and receive honest and direct feedback
- Strong customer orientation with desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
- Knowledge of apparel construction and fabrication and various fashion categories
- Ability to work required overtime when business needs warrant
- Schedule flexibility as shifts can change based on needs of our customers
Remote Work Requirements:
- Ability to work autonomously in a virtual environment
- Must be reachable and available by telephone, email, and instant message during work hours
- Ability to meet set productivity standards on an ongoing basis
- Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
- Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
- Ability to use the majority of your internet bandwidth for work
Minimum candidate qualifications:
- Experience with Microsoft Word and Excel
- High School Diploma
- Type 50+ words per minute
Preferred qualifications:
- 1+ years in Customer Service, help desk or call center experience
- Type 60+ words per minute
- Working knowledge of website navigation
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done.
Customer Service Representative employer: REVOLVE
REVOLVE is an exceptional employer that fosters a vibrant and inclusive work culture in Cerritos, California, where creativity and high energy thrive. With a commitment to employee growth and development, we offer opportunities for team members to excel in a fast-paced environment while delivering outstanding customer experiences. Join us to be part of a dynamic team that values innovation and collaboration, making every day at REVOLVE an exciting journey in the world of fashion retail.
