Customer Service / Consumer Relations Representative (English & Spanish Speaking)

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. Main purpose of the UK Customer Service Representative role:

Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Expected Schedule: Monday – Friday 8:00am – 5:00pm GMT

Answering inbound telephone calls and providing excellent customer support
Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
Follow up on all written correspondence and escalate to customer service manager on duty as necessary
Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Ability to demonstrate fluent and expert level English and Spanish Language skills – both written and spoken
Strong customer orientation with desire and willingness to help
Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
Ability to work required overtime when business needs warrant
Schedule flexibility as shifts can change based on needs of our customers

Remote Work Requirements:
Ability to work autonomously in a virtual environment
Must be reachable and available by telephone, email, and instant message during work hours
Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Excellent English and Spanish spoken and written language skills
Experience with Microsoft word and excel
1+ years in Customer Service, help desk or call center experience
~ Working knowledge of website navigation

A successful candidate works well in a dynamic environment with minimal supervision. For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly range is £15.