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- Tasks: Maintain and install cutting-edge retail AI systems at customer sites.
- Company: Join a fast-growing Silicon Valley startup revolutionising brick-and-mortar retail.
- Benefits: Earn £17 per hour, enjoy paid time off, and have access to a pension.
- Other info: Flexible hours with potential for weekend or night work.
- Why this job: Be part of an innovative team making a real impact in retail technology.
- Qualifications: Experience as a field technician and a valid UK driving licence required.
The predicted salary is between 34000 - 36000 £ per year.
Type: Fixed-term contract (6 months), 20 hours per week
Work Location: On the road and at customer sites.
Pay: £17 per hour
Licence/Certification: Full valid UK driving licence (required)
Focal Systems is the industry leader in retail AI solutions. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.
Job Description:
We are currently expanding our operations throughout the UK and seeking a dedicated Field Service Technician to maintain installations for our customers in your area. This role will primarily involve working store opening hours but may include overnight work and attending installations where our product will be installed. As a crucial member of our team, you will assume accountability for the successful maintenance, deployment and adoption of our system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed Key Performance Indicators (KPIs) are essential for this role.
What You Will Be Doing:
- Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards.
- Conduct routine preventative maintenance checks to identify and address potential issues.
- Respond promptly to service calls and ensure customer SLAs are met.
- Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools.
- Onboarding/scanning products into the system.
- As required, attend installations at various clients during night hours.
- Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
- Operate power tools safely and efficiently to complete installations.
- Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations.
- Work collaboratively with team members to ensure timely completion of installations.
- Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards.
- Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
- Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
- Adhere to company policies and procedures at all times.
Requirements:
- Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
- Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
- Proficiency in using power tools and other installation equipment required for this type of role.
- Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
- Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
- Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
- Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during maintenance visits.
- Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
- Ability to work nights and weekends.
Why Focal Systems:
- Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
- Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.
- Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.
What we offer:
- Paid Time Off
- Pension
- Sick Leave
Field Service Technician - Manchester Region, UK (Fixed Term Contractor) employer: Revolutionize Retail with Focal Systems
Contact Detail:
Revolutionize Retail with Focal Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - Manchester Region, UK (Fixed Term Contractor)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and don’t be shy about letting people know you’re on the hunt for a Field Service Technician role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Get hands-on! If you can, volunteer or take on short gigs that allow you to showcase your skills with power tools and technical troubleshooting. This not only builds your experience but also gives you great stories to share during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your communication skills. Practice explaining complex technical issues in simple terms, as you’ll need to communicate effectively with both team members and customers. We want to see how well you can connect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Focal Systems. Don’t miss out!
We think you need these skills to ace Field Service Technician - Manchester Region, UK (Fixed Term Contractor)
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience as a Field Service Technician or in a similar role. We want to see how your skills and background align with what we do at Focal Systems.
Be Detail-Oriented: Since attention to detail is key in this role, give examples in your application that showcase your meticulous nature. Whether it’s about maintaining equipment or ensuring quality standards, let us know you’ve got it covered!
Communicate Clearly: Effective communication is crucial for this position. Use your application to demonstrate your ability to convey information clearly and concisely. This will show us you can keep everyone in the loop during installations and maintenance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Focal Systems!
How to prepare for a job interview at Revolutionize Retail with Focal Systems
✨Know Your Stuff
Make sure you brush up on your technical skills and knowledge related to field service work. Familiarise yourself with the tools and equipment you'll be using, as well as the specific systems Focal Systems employs. This will show that you're not just a candidate, but someone who is genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully diagnosed and resolved issues in a timely manner. Think of specific examples that highlight your troubleshooting skills and how you’ve met KPIs in previous roles. This will demonstrate your ability to handle the challenges of the job.
✨Be Ready for Practical Questions
Expect questions that assess your physical stamina and ability to work under pressure. You might be asked how you would handle a situation where you need to complete an installation quickly while ensuring quality. Have a few scenarios in mind that showcase your time management and attention to detail.
✨Communicate Clearly
Effective communication is key in this role. Be prepared to explain how you would keep supervisors and team members updated during installations or maintenance visits. Practising clear and concise communication will help you stand out as a candidate who can work collaboratively and efficiently.