At a Glance
- Tasks: Lead store installations and manage teams to ensure projects are completed on time and within budget.
- Company: Join a pioneering Silicon Valley startup revolutionising retail with AI solutions.
- Benefits: Competitive salary, generous paid time off, pension, and learning development budget.
- Other info: Dynamic work environment with opportunities for growth and collaboration with top retailers.
- Why this job: Be part of a mission-driven team transforming the retail industry with cutting-edge technology.
- Qualifications: Experience in field service management and strong leadership skills required.
The predicted salary is between 45000 - 60000 £ per year.
Type: Full-time, salaried position
Work Location: Remote, within commuting distance of Bristol.
Salary Range: £45,000 - £60,000 per annum
Licence/Certification: Full, valid UK driving licence (required)
Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're on a mission to automate and optimise brick-and-mortar retail using cutting-edge deep learning computer vision. Our growth has been phenomenal, more than doubling in size every year since we started. We've already made a significant impact, with our solutions deployed at scale with some of the world's top retailers and we're expanding rapidly and looking for exceptional talent to join our journey within our UK and European team.
We're searching for smart, creative, and passionate individuals who are eager to learn, enjoy critical thinking, share our core values, and are excited about building a great and enduring company with us.
What We Are Looking For
We are seeking a proactive and detail-oriented Field Service Manager to support our expanding operations throughout the UK. This role will oversee store installations, manage contractors and internal teams, maintain our Service Level Agreements and ensure projects are completed on time and to the highest standards. The ideal candidate has strong leadership skills, experience in field service management, and the ability to optimise efficiency while maintaining excellent customer relationships.
Responsibilities
- Oversee and coordinate all store installations, ensuring all installations are delivered on time and within budget.
- Manage all maintenance Service Level Agreements (SLAs) within the responsible regions.
- Ensure all projects and store renovations are completed on time and within budget and communicate project updates to internal stakeholders and external customers.
- Manage and support Team Leads, ensuring teams are properly staffed and trained.
- Conduct interviews and make hiring decisions within the responsible regions.
- Provide ongoing training and professional development for team members.
- Manage the performance of team members and implement the disciplinary procedure as required.
- Communicate with clients, vendors, and internal teams to ensure smooth operations.
- Work with external third party contractors to coordinate additional labour requirements and provide feedback on performance of external workers.
- Conduct site visits to verify work quality and compliance with company standards.
- Implement and enforce safety procedures and company policies for all field teams.
- Manage inventory for the responsible regions to ensure all installation teams and maintenance technicians have the required equipment.
- Travel to customer sites to complete installations and ongoing maintenance as per the company standards.
Requirements
- Proven experience in field service management, installations, or a related industry.
- Strong leadership and team management skills.
- Ability to coordinate multiple projects and teams across various locations.
- Excellent problem-solving, time management, and organisational abilities.
- Strong communication skills for interacting with clients, vendors, and team members.
- Must have a reliable personal vehicle and a valid driving license for site visits.
- Must have a working smartphone.
- Proficiency in basic reporting tools and Google Workspace.
- Ability to travel as needed to oversee installations.
Why Focal Systems
Joining Focal Systems means becoming part of a company that's truly making a difference in the retail world. Here's why you should consider us:
- Strong Ethos and Purpose: Our customer centric, tight-knit team are driven by an ambitious mission to revolutionise retail. You'll be part of a purpose-driven environment where your contributions directly align with our collective goals.
- Shape the Future of Retail Technology: This is your chance to play an active role in deploying artificial intelligence and computer vision at scale, fundamentally changing how brick-and-mortar retail operates. We offer significant room to grow and directly influence the future of technology in the retail industry.
- Retailer Collaboration: You have the opportunity to work with some of the largest retailers in Europe, tackling complex and exciting challenges. This means you'll be operating within an ecosystem of excellence, with access to incredible resources and opportunities.
What we offer
- Competitive Salary & Attractive Stock
- Generous Paid Time Off
- Pension
- Sick Leave
- Parental Leave
- Learning and Development Budget
Field Service Manager - Bristol, UK employer: Revolutionize Retail with Focal Systems
Focal Systems is an exceptional employer that fosters a collaborative and purpose-driven work culture, where employees are empowered to make a significant impact in the retail technology sector. With a strong focus on professional development, competitive salaries, and generous benefits, including paid time off and a learning budget, our team members thrive in an environment that values innovation and teamwork. Located within commuting distance of Bristol, this role offers the unique opportunity to work with leading retailers while shaping the future of AI in retail.
Contact Details:
Revolutionize Retail with Focal Systems Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager - Bristol, UK
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Revolutionize Retail with Focal Systems as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Revolutionize Retail with Focal Systems and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Revolutionize Retail with Focal Systems’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Manager - Bristol, UK
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Revolutionize Retail with Focal Systems, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Revolutionize Retail with Focal Systems, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Revolutionize Retail with Focal Systems.
How to prepare for a job interview at Revolutionize Retail with Focal Systems
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Revolutionize Retail with Focal Systems offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Revolutionize Retail with Focal Systems but also helps you get a feel for whether you’d thrive in that environment.
