Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support to over 200 users across London and the UK.
- Company: Join a leading prop-tech company empowering brands with innovative solutions.
- Benefits: Enjoy 25 days holiday, gym membership, office lunches, and summer socials.
- Why this job: Be part of a dynamic team with opportunities for growth and a vibrant office culture.
- Qualifications: 1-2 years of experience in a level 1 support role and familiarity with helpdesk operations.
- Other info: Full-time office role with some flexibility after six months.
The predicted salary is between 30000 - 42000 £ per year.
A leading company empowering brands in the prop-tech space is adding to their team! They are looking for an IT Support Engineer (level 1) to join them, supporting over 200 users.
Responsibilities include:
- Providing support to users across London and the UK
- Installing and configuring new computers
Requirements:
- 1-2 years support experience
- Experience in a level 1 support role
- Experience on a helpdesk
- London based, full time in the office (some flexibility after 6 months)
Stack: Windows, Azure, Intune, Mosyle
Benefits:
- 25 days holiday
- Gym membership
- Summer Socials
- Office lunch provided
Level 1 IT Helpdesk Support Engineer employer: Revolution Technology
Contact Detail:
Revolution Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 1 IT Helpdesk Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Azure, and Intune. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and the specifics of the role, which can be invaluable during your discussions.
✨Tip Number 3
Prepare for common IT support scenarios that you might encounter in a Level 1 role. Practising troubleshooting techniques and being ready to demonstrate your problem-solving skills can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Companies love candidates who are genuinely excited about their mission and values, so make sure to convey your passion for supporting users and improving their tech experience.
We think you need these skills to ace Level 1 IT Helpdesk Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've provided helpdesk support. Emphasise your familiarity with Windows, Azure, and Intune, as these are key technologies for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to assist users effectively. Mention specific examples of how you've resolved issues in previous roles and your commitment to providing excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your technical skills and any certifications you may have. Focus on your experience with installing and configuring computers, as well as your problem-solving abilities in a helpdesk environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Revolution Technology
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, such as Windows, Azure, Intune, and Mosyle. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Your Support Skills
Since this role involves supporting over 200 users, be ready to share specific examples of how you've successfully resolved user issues in the past. Highlight your problem-solving skills and your ability to communicate effectively with non-technical users.
✨Show Enthusiasm for Teamwork
This position is part of a larger team, so express your enthusiasm for collaboration. Share experiences where you worked well with others to achieve a common goal, especially in a helpdesk environment.
✨Prepare Questions About Company Culture
The company offers perks like gym memberships and social events, which indicates a focus on employee well-being. Prepare thoughtful questions about the company culture and how they support their employees, showing that you're interested in more than just the job itself.
