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- Tasks: Manage B2B order processing and ensure timely dispatch with excellent customer service.
- Company: Join the vibrant team at Revolution Beauty, a leader in the beauty industry.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong attention to detail, communication skills, and experience in order processing.
- Other info: Collaborate with various teams and enjoy a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a Customer Order Processor on a maternity cover contract, to manage end-to-end B2B order processing for our Customers (retailers). Using your strong attention to detail, you’ll ensure accuracy and timely dispatch, along with providing excellent customer service throughout the order lifecycle. This role involves coordinating with internal teams, third-party logistics providers, and customers to resolve issues, maximise order fulfilment, and ensure targets are met. You’ll have strong communication skills, the ability to work efficiently across multiple systems, and you’ll be comfortable working in a fast-paced environment.
What you’ll do:
- Process all B2B orders following the process end to end including order placement – making all necessary checks such as correct codes, prices, and quantities.
- Ensure maximum fulfilment of all orders.
- A timely dispatch as per the customers’ requirements.
- Collate collection documentation and work with the relevant teams to ensure the customer has all documents needed for collection/registration.
- Provide customers with updates on the order status and delivery information.
- Able to adapt and use different customer portals where needed for order placement/delivery bookings.
- Answer general queries from customers regarding orders/stock.
- Work closely with our 3PLs.
- Process customer returns.
- Resolve any issues that come up: discrepancies track and monitor these until they are closed off; delays; incorrect items or damaged goods.
- Work closely with different departments to make sure all orders are dispatched within the month to hit monthly sales targets.
- Process tester orders/kits onto the system and work with the relevant departments to have these completed.
- Process transfer orders where needed between different warehouses.
- Process production orders for direct to customer orders (directly from factory).
- Process samples for customers.
What you’ll have:
- Strong attention to detail and accuracy.
- Excellent communication and customer service skills.
- Ability to work under pressure and meet deadlines.
- Proficient in using various customer portals and ideally NetSuite ERP system.
- Problem-solving skills and ability to resolve issues effectively.
- Team player with strong collaboration skills.
- Previous experience in order processing or customer service role.
- Knowledge of B2B operations and logistics.
- Experience working with 3PLs and supply chain partners.
- Proficiency in Microsoft Office Suite.
Customer Order Processer (FTC) in Queenborough employer: REVOLUTION BEAUTY
Contact Detail:
REVOLUTION BEAUTY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Processer (FTC) in Queenborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Revolution Beauty. Understand their products, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to order processing and customer service. Think about specific examples from your past experiences that highlight your attention to detail and problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, this role involves a lot of coordination with different teams, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Order Processer (FTC) in Queenborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Order Processor role. Highlight your attention to detail and any previous experience in order processing or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving skills and ability to work under pressure, as these are key for us at REVOLUTION BEAUTY.
Showcase Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey information clearly and effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at REVOLUTION BEAUTY
✨Know the Order Process Inside Out
Make sure you understand the end-to-end B2B order processing. Familiarise yourself with common terms and processes like order placement, fulfilment, and dispatch. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Attention to Detail
Since this role requires strong attention to detail, prepare examples from your past experiences where you caught errors or improved accuracy. Highlight how your meticulous nature can benefit their order processing and customer service.
✨Brush Up on Communication Skills
Excellent communication is key in this role. Think of scenarios where you effectively resolved customer queries or collaborated with teams. Be ready to discuss how you keep customers informed and manage expectations during the order lifecycle.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles, especially related to order discrepancies or delays. Show how you approached these issues and what solutions you implemented, as this will demonstrate your capability to handle similar situations at REVOLUTION BEAUTY.