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- Tasks: Manage end-to-end B2B order processing and ensure timely dispatch.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Gain valuable experience in a fast-paced environment with career growth.
- Why this job: Be the key link between customers and logistics, making a real impact.
- Qualifications: Strong attention to detail and previous experience in order processing.
- Other info: Collaborate with various teams and enhance your problem-solving skills.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Customer Order Processor on a maternity cover contract, to manage end-to-end B2B order processing for our Customers (retailers). Using your strong attention to detail, you will ensure accuracy and timely dispatch, along with providing excellent customer service throughout the order lifecycle. This role involves coordinating with internal teams, third-party logistics providers, and customers to resolve issues, maximise order fulfilment, and ensure targets are met. You will have strong communication skills, the ability to work efficiently across multiple systems, and you will be comfortable working in a fast-paced environment.
What you’ll do:
- Process all B2B orders following the process end to end including:
- Order placement – making all necessary checks such as correct codes, prices, and quantities
- Ensure maximum fulfilment of all orders
- A timely dispatch as per the customers’ requirements
- Collating collection documentation and working with the relevant teams to ensure the customer has all documents needed for collection/registration
- Provide customers with updates on the order status and delivery information.
- Able to adapt and use different customer portals where needed for order placement/delivery bookings
- Answer general queries from customers regarding orders/stock
- Work closely with our 3PLs.
- Process customer returns
- Resolve any issues that come up:
- Discrepancies – track and monitor these until they are closed off
- Delays
- Incorrect items or damaged goods.
What you’ll have:
- Strong attention to detail and accuracy
- Excellent communication and customer service skills
- Ability to work under pressure and meet deadlines
- Proficient in using various customer portals and ideally NetSuite ERP system
- Problem-solving skills and ability to resolve issues effectively
- Team player with strong collaboration skills
- Previous experience in order processing or customer service role
- Knowledge of B2B operations and logistics
- Experience working with 3PLs and supply chain partners
- Proficiency in Microsoft Office Suite
Customer Order Processor (FTC) in Queenborough employer: Revolution Beauty Ltd
Contact Detail:
Revolution Beauty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Processor (FTC) in Queenborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to order processing and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled discrepancies or resolved issues in past roles. This will demonstrate your problem-solving abilities and attention to detail, which are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Order Processor (FTC) in Queenborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in order processing and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your attention to detail and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Order Processor role. Mention specific examples of how you've successfully managed orders or resolved issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Revolution Beauty Ltd
✨Know the Order Process Inside Out
Make sure you understand the end-to-end B2B order processing. Familiarise yourself with common terms and processes, like order placement, fulfilment, and dispatch. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Attention to Detail
Since this role requires a strong attention to detail, prepare examples from your past experiences where you caught errors or improved accuracy. Highlighting these moments will demonstrate your capability to manage orders effectively and ensure customer satisfaction.
✨Brush Up on Communication Skills
Excellent communication is key in this role. Think of scenarios where you successfully resolved customer queries or collaborated with teams. Practising how you articulate these experiences can help you convey your skills clearly during the interview.
✨Be Ready for Problem-Solving Questions
Expect questions about how you would handle discrepancies, delays, or damaged goods. Prepare specific examples of challenges you've faced in previous roles and how you resolved them. This will showcase your problem-solving skills and ability to work under pressure.
