At a Glance
- Tasks: Evaluate client interactions and ensure compliance in private banking.
- Company: Join Revolut, a leading fintech company transforming the financial landscape.
- Benefits: Flexible work options, competitive pay, and exclusive perks.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Shape the future of finance while ensuring quality and trust.
- Qualifications: Bachelor's degree and 3+ years in sales quality assurance or compliance.
The predicted salary is between 49500 - 60500 £ per year.
Office: London
Remote: UK
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 15,000+ people working around the world, from our offices and remotely, to help us achieve our mission.
About the role
Private banking at Revolut will aim to develop long-term relationships with individuals across the globe. From prospecting to acquisition and activation, Private Bankers will own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution-oriented approach. We're looking for a Quality Analyst to evaluate interactions, complete scorecard reviews, and report compliance or procedural issues to management. You’ll review interactions and flag potential regulatory concerns, using sharp attention to detail to mitigate risk and keep trust at the core of Private Banking.
What you'll be doing
- Using your wealth management and sales quality knowledge to quality-check Private Bankers’ client interactions, focusing on identifying successes and failures in case outcomes
- Providing documented feedback and scorecard evaluations based on data-driven insights and root-cause analysis
- Checking and scoring private bankers' client interactions against business procedures, identifying trends and root causes of failures
- Coaching new Quality Control team members
- Collaborating with other internal teams across locations to ensure alignment on quality standards
What you'll need
- A bachelor's degree (must be able to provide a certificate)
- 3+ years of experience in sales quality assurance, compliance, or risk monitoring within a regulated wealth management, private banking, or brokerage environment
- Fluency in English (C1+ level)
- A solid understanding of private banking risk considerations (e.g., cross-border marketing, lead qualification, client suitability) and a proven ability to identify these risks through evaluative work
- Expertise in analysing trends, patterns, and anomalies across complex client interactions, sales activity, or large datasets
- The ability to critically interpret and verify information, proactively gathering relevant details to support thorough quality control reviews
- Proficiency in using data-driven tools, dashboards, and case management systems, with a focus on accuracy, efficiency, and procedural adherence
- A proven ability to collaborate cross-functionally with teams, such as Compliance, Legal, Operations, and Risk, providing objective reporting to drive risk-based outcomes
- Familiarity with reviewing sales interactions, processes, and controls, and making recommendations for continuous improvement aligned with regulatory and business requirements
- Exposure to wealth management regulatory obligations, including jurisdiction-specific marketing and solicitation requirements across multiple regions
Nice to have
- A degree or equivalent in finance, economics, business, or law
- An industry-recognised certification in wealth management or compliance (e.g., CISI, CFA, or equivalent)
- Fluency in other languages
Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
Get what you need to succeed
- Financial benefits that show we value your work
- Flexibility to work from home, the office, or abroad
- A Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team
Quality Control Analyst (Private Banking) employer: Revolut
Revolut is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about the crypto space. With a focus on employee growth and development, team members are encouraged to take ownership of their projects and collaborate across functions, ensuring impactful contributions to the company's mission. Located in a vibrant environment, Revolut offers unique opportunities to shape the future of finance while working alongside talented professionals in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Control Analyst (Private Banking)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Revolut. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Quality Control Analyst (Private Banking)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Revolut.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Revolut's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Revolut
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Revolut.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Revolut will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Revolut employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
