At a Glance
- Tasks: Handle complex fraud cases and collaborate with teams to improve processes.
- Company: Join Revolut, a fast-growing fintech revolutionising how people manage their money.
- Benefits: Competitive salary, remote work options, and a vibrant company culture.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in financial crime investigations while growing your career.
- Qualifications: Strong communication skills and experience in financial services required.
The predicted salary is between 36000 - 60000 £ per year.
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.
As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we’ve been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
What You’ll Be Doing
- Handling complex fraud and scam cases from Financial Ombudsman Services, collaborating closely with other departments during case investigations.
- Acting as a point of escalation for consultations from Complaints and External Disputes teams as well as other stakeholders across the company.
- Identifying, analysing, and resolving issues, as well as helping to implement continuous improvements within fraud disputes handling processes and other departments for product and process changes.
- Advising teams, such as FinCrime or Compliance, on potential risks of escalations on a case-by-case basis.
- Analysing previous case outcomes and conducting root-cause analysis to identify continuous improvement opportunities.
- Collaborating with change management and product owners to make sure processes are implemented in a timely manner.
- Supporting the development of internal procedures.
- Supporting with the ongoing management of training and e-learning materials for the wider Fraud Escalations team.
- Actively contributing to a culture where fair treatment of customers is a priority.
- Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end.
What You’ll Need
- Exceptional communication and writing skills.
- Previous experience in financial services.
- Experience working with regulated complaints/disputes in the UK.
- Knowledge of fraud legislation and regulation in the UK.
- Great analytical and problem-solving skills to investigate, get to the root of a problem, and efficiently resolve complex cases.
- Impeccable attention to detail.
Nice to have
- Knowledge of Revolut products and features.
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles:
- Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
Subject Matter Expert (FinCrime Investigations) in London employer: Revolut
Revolut is an exceptional employer that prioritises its people and culture, having been certified as a Great Place to Work. With a commitment to employee growth and a diverse, inclusive environment, we offer unique opportunities for professional development while working on innovative financial solutions that empower our 65+ million customers. Join us in our mission to redefine success and enjoy the benefits of a collaborative workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Subject Matter Expert (FinCrime Investigations) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Revolut. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Revolut's products and culture. Show us you’re not just another candidate; demonstrate your passion for what we do!
✨Tip Number 3
Practice your problem-solving skills. We love candidates who can think on their feet, especially when it comes to complex cases in FinCrime investigations.
✨Tip Number 4
Apply through our website! It’s the safest way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Subject Matter Expert (FinCrime Investigations) in London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your exceptional communication and writing skills in your application. We want to see how you can articulate complex ideas clearly, especially since you'll be handling intricate fraud cases.
Tailor Your Experience:When you're filling out your application, relate your previous experience in financial services directly to the role. We love seeing how your background with regulated complaints or disputes can add value to our team.
Be Detail-Oriented:Pay close attention to detail in your written application. This is crucial for the role, so make sure your application is free from errors and clearly structured. It shows us that you take pride in your work!
Apply Through Our Website:Remember to apply through our official Revolut channels. We want to keep things straightforward and secure, so head over to our website to submit your application. We can't wait to hear from you!
How to prepare for a job interview at Revolut
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud legislation and regulations in the UK. Being able to discuss specific cases or examples from your previous experience will show that you’re not just familiar with the theory, but you can apply it in real-world situations.
✨Show Off Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you successfully resolved complex issues, highlighting how you communicated with different stakeholders throughout the process.
✨Be Analytical
Prepare to demonstrate your analytical skills during the interview. Think of examples where you’ve conducted root-cause analysis or identified continuous improvement opportunities. Be ready to explain your thought process and how you arrived at your conclusions.
✨Emphasise Team Collaboration
This role involves working closely with various departments, so be prepared to discuss your experience in collaborative environments. Share examples of how you’ve worked with teams to implement changes or resolve disputes, showcasing your ability to contribute to a positive team culture.
