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- Tasks: Lead customer success initiatives and enhance client experiences at Revolut.
- Company: Revolut is a fast-growing fintech company transforming how people manage their money.
- Benefits: Enjoy flexible working options, a vibrant culture, and opportunities for personal growth.
- Why this job: Join a dynamic team focused on innovation and making a real impact in the fintech space.
- Qualifications: Bachelor’s degree and 4+ years in tech or B2B customer success required.
- Other info: Diversity and inclusion are key values; all backgrounds encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Success Manager (Revolut People) role at Revolut.
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day. As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we’ve been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
At Revolut People, we’re building the future of high performance. Our performance management platform empowers hyper-growth companies to identify, hire, and retain high performers at scale as they level up how they manage their talent. To accelerate our growth, we’re looking for a skilled Customer Success Manager to continue building out the function. As a CSM, you’ll be a strategic partner to your clients, working across the entire customer lifecycle — from mapping customer requirements to driving implementation and adoption. You’ll own key accounts, with the goal of increasing advocacy and retention through great experience and tangible ROI. You’ll also be the voice for customers, collaborating with Product and Engineering teams to build a best-in-class offering. Ready to take our customer experience to the next level and beyond? Let’s get in touch.
What You’ll Be Doing
- Mapping customer requirements and designing product implementation strategies to achieve business objectives.
- Owning strategic customer implementation projects end to end.
- Working with customers to drive ongoing product adoption and build strategies to continually increase engagement.
- Designing and optimising key processes within customer success to increase efficiency and team KPIs.
- Working closely with teams, including Product, Engineering, Sales, Marketing, and Operations, sharing customer feedback to help shape the Revolut People platform.
- Building and maintaining an internal and external knowledge base for customers and internal teams, including self-service instructions.
What You’ll Need
- A bachelor’s degree.
- 4+ years of experience working in a tech or other fast-paced B2B company or consultancy.
- Experience in customer success and/or project management.
- Experience influencing teams to implement your plans.
- Fluency in English with excellent communication skills.
- Great self-organisation and keeping cool when working to tight deadlines.
Nice to have
- Experience in HR tech.
- Experience managing people.
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles: Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won’t ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Customer Success Manager (Revolut People) employer: Revolut
Contact Detail:
Revolut Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Revolut People)
✨Tip Number 1
Familiarise yourself with Revolut's products and services. Understanding their offerings will help you articulate how you can enhance customer success and drive product adoption during interviews.
✨Tip Number 2
Network with current or former employees of Revolut on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Customer Success Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer relationships or implemented projects. Highlighting these achievements will demonstrate your capability to excel in this role.
✨Tip Number 4
Stay updated on industry trends in customer success and HR tech. Being knowledgeable about the latest developments will show your passion for the field and your commitment to driving results for Revolut's clients.
We think you need these skills to ace Customer Success Manager (Revolut People)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and project management. Use specific examples that demonstrate your ability to drive product adoption and manage key accounts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with Revolut's mission. Mention your experience in tech or B2B environments and how you can contribute to their growth.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey ideas clearly. Use concise language and structure your thoughts logically.
Highlight Team Collaboration: Emphasise your experience working with cross-functional teams. Provide examples of how you've influenced teams to implement strategies and improve customer experiences.
How to prepare for a job interview at Revolut
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Success Manager at Revolut. Familiarise yourself with their performance management platform and how it helps companies manage talent effectively.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer success or project management. Highlight specific examples where you've influenced teams or driven product adoption, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to explain complex ideas simply, as you'll need to convey information to both clients and internal teams.
✨Prepare Questions
Have insightful questions ready to ask your interviewers about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
