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- Tasks: Lead customer onboarding and ensure a smooth experience throughout their journey.
- Company: Revolut is a fintech powerhouse, helping over 60 million customers manage their money better.
- Benefits: Enjoy flexible working options, a vibrant culture, and opportunities for personal growth.
- Why this job: Make a real impact on customer success while collaborating with innovative teams.
- Qualifications: 2+ years in B2B tech, strong communication skills, and a knack for problem-solving.
- Other info: Join a diverse team committed to creating exceptional products and fostering inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Customer Onboarding and Success Manager (Employer of Record)
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Customer Onboarding and Success Manager (Employer of Record)
Join to apply for the Customer Onboarding and Success Manager (Employer of Record) role at Revolut
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we\’ve been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we\’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
With our new Employer of Record (EOR) feature, Revolut is redefining the future of work by empowering businesses to compliantly hire and pay employees across the globe.
As we rapidly expand our B2B offering, we\’re looking for a self-starter, results-driven Customer Onboarding and Success Manager to set up this function from the ground up. You\’ll be responsible for delivering an outstanding experience across the entire customer lifecycle: from enabling customers to use our platform to hire their first employee to driving deeper adoption of our services.
This is a role with material impact on both customer acquisition and retention, since you\’ll be at the frontline of our business and will interact directly with customers. You\’ll also be the voice for customers within Revolut, collaborating closely with Product and Engineering teams to build a best-in-class offering.
Ready to take our customer experience to the next level and beyond? Let\’s get in touch.
What You\’ll Be Doing
- Owning the end-to-end onboarding process for your customer portfolio, ensuring alignment with customer hiring goals
- Building trusted relationships and becoming a trusted advisor for global hiring
- Addressing customer issues proactively and managing escalations throughout the lifecycle
- Keeping customers informed on new features and product updates
- Driving ongoing product adoption and engagement
- Designing and optimising processes to streamline onboarding and customer success
- Creating playbooks and customer-facing documentation and expanding our knowledge base
- Collaborating cross-functionally with Product, Engineering, Sales, Marketing and Ops teams
- Sharing customer feedback and insights to shape the EOR product roadmap
What You\’ll Need
- 2+ years of experience in a fast-growth B2B tech or SaaS company
- Expertise in customer-facing roles, such as customer success, account management, operations/project management, with a focus on relationship building to drive value
- Fluency in English with excellent communication and interpersonal skills
- The ability to self-organise, think analytically, and solve problems independently
- A track record of improving key customer metrics (such as CSAT), successfully handling multiple responsibilities simultaneously, and enhancing processes to deliver a smooth, consistent customer experience
- The ability to remain calm under pressure in a fast-paced environment
- A bachelor’s degree
Nice to have
- Experience in tech companies within HR, employer of record, payroll, or global mobility functions
- Familiarity with employment practices across countries
- Experience in people management or team leadership
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We\’re not just doing this because it\’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
- Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won\’t ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut\’s Candidate Privacy Notice
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Customer Onboarding and Success Manager (Employer of Record) employer: Revolut
Contact Detail:
Revolut Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding and Success Manager (Employer of Record)
✨Tip Number 1
Familiarise yourself with Revolut's products and services, especially the Employer of Record feature. Understanding how it works and its benefits will help you engage with potential customers effectively during interviews.
✨Tip Number 2
Network with current or former employees of Revolut on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Customer Onboarding and Success Manager role.
✨Tip Number 3
Prepare to discuss your experience in customer success and relationship management. Be ready to share specific examples of how you've improved customer metrics or handled challenging situations in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by thinking of innovative ways to enhance the onboarding process. Consider how you would streamline customer interactions and improve their overall experience with Revolut.
We think you need these skills to ace Customer Onboarding and Success Manager (Employer of Record)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, onboarding, and relationship management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to drive value for clients. Mention specific examples of how you've improved customer metrics or streamlined processes in previous roles.
Showcase Relevant Skills: Emphasise your analytical thinking, problem-solving abilities, and communication skills. Provide examples of how you've successfully managed multiple responsibilities and maintained calm under pressure in fast-paced environments.
Research Revolut: Familiarise yourself with Revolut's products and services, especially the Employer of Record feature. Understanding their mission and values will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Revolut
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Onboarding and Success Manager. Familiarise yourself with the onboarding process, customer lifecycle, and how to build trusted relationships with clients.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer-facing roles, especially in B2B tech or SaaS environments. Highlight specific examples where you've improved customer metrics or streamlined processes.
✨Demonstrate Problem-Solving Skills
Be ready to share instances where you've successfully handled customer issues or escalations. This role requires analytical thinking and the ability to remain calm under pressure, so illustrate your problem-solving approach.
✨Engage with Company Culture
Revolut values its people and culture, so show that you align with their mission. Research their products and be prepared to discuss how you can contribute to enhancing customer experience and driving product adoption.
