Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer support initiatives and enhance customer experience at Revolut.
- Company: Revolut is a global financial super app, empowering 50+ million customers since 2015.
- Benefits: Enjoy a dynamic work culture, remote options, and a certified Great Place to Work environment.
- Why this job: Join a mission-driven team focused on innovation and customer satisfaction in a fast-paced setting.
- Qualifications: Must have a 2:1 degree and 2+ years of experience in a fast-paced environment.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.
As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we\’ve been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we\’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We\’re also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does.
We’re looking for a Customer Experience Manager to ensure Revolut is listening to customers and improving features and services based on what we hear. You\’ll work with teams across the business to provide interactions that drive customer experience.
What You’ll Be Doing
- Leading the UK Bank’s response to the very highest priority customer issues
- Providing select UK Bank customers with an extremely high level, personalised service to manage their issues end-to-end
- Deliver thorough assessments of escalated cases to UK Bank ExCo members
- Identifying root causes of negative sentiment expressed by our customers
- Investigating sentiment variations to derive insights and partnering with teams across the business to identify and drive actions
- Reporting on key root-causes and remediation actions in progress
What You\’ll Need
- At least a 2:1 degree from a top university
- 2+ years of work experience in a fast-paced environment
- Excellent stakeholder management skills
- A solid track record of taking ownership and leading complex projects end to end
- A magic skill to break complex problems into smaller ones and enjoy working with data
- Natural curiosity and will to make an impact
- An exceptional level of attention to detail
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We\’re not just doing this because it\’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
- Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won\’t ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut\’s Candidate Privacy Notice.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
#J-18808-Ljbffr
Customer Experience Manager employer: Revolut
Contact Detail:
Revolut Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarize yourself with Revolut's products and services. Understanding how they work and the customer pain points can help you demonstrate your knowledge during the interview, showing that you're ready to contribute to enhancing customer experience.
✨Tip Number 2
Highlight your experience in stakeholder management. Be prepared to discuss specific examples where you've successfully collaborated with different teams to resolve complex issues, as this is crucial for the Customer Experience Manager role.
✨Tip Number 3
Showcase your analytical skills by discussing how you've used data to drive decisions in previous roles. Being able to break down complex problems and derive actionable insights will be key in this position.
✨Tip Number 4
Demonstrate your passion for customer service. Share stories that illustrate your commitment to providing exceptional support and how you've gone above and beyond to ensure customer satisfaction.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experiences that demonstrate your stakeholder management skills and ability to lead complex projects. Use specific examples that showcase your attention to detail and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer experience and your understanding of Revolut's mission. Mention how you can contribute to improving customer interactions and driving insights based on customer feedback.
Showcase Your Data Skills: Since the role involves working with data to derive insights, be sure to mention any relevant experience you have with data analysis or reporting. Highlight your natural curiosity and willingness to make an impact through data-driven decisions.
How to prepare for a job interview at Revolut
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for enhancing customer experiences. Share specific examples from your past roles where you successfully improved customer satisfaction or resolved complex issues.
✨Demonstrate Stakeholder Management Skills
Prepare to discuss how you've effectively managed relationships with various stakeholders. Highlight instances where you collaborated with different teams to drive customer-focused initiatives.
✨Be Data-Driven
Revolut values data-driven decision-making. Be ready to talk about how you've used data to identify trends, root causes of issues, and how you’ve implemented changes based on those insights.
✨Emphasize Attention to Detail
Given the importance of detail in this role, provide examples that showcase your meticulousness. Discuss how your attention to detail has positively impacted your previous projects or customer interactions.
