At a Glance
- Tasks: Lead the development of efficient debt collections processes and optimise recovery strategies.
- Company: Join Revolut, a fast-growing fintech revolutionising how people manage their money.
- Benefits: Competitive salary, inclusive culture, remote work options, and career growth opportunities.
- Other info: Diverse and inclusive workplace focused on innovation and employee experience.
- Why this job: Shape the future of finance while making a real impact on global lending solutions.
- Qualifications: 5+ years in debt collection with strong analytical and problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.
As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
The Credit team at Revolut creates and scales lending features that power global growth. They manage the entire product lifecycle, from backend systems to customer-facing experiences. By combining market insight, risk expertise, and technical precision, they deliver safe, forward-thinking solutions tailored to each region. We're looking for a Collections Manager to build out in-country processes and procedures, and keep track of the team's continued performance as products launch.
What You'll Be Doing
- Leading the build of a compliant, effective debt collections process
- Ensuring our collections process is efficient and compliant with applicable laws and regulations
- Owning and managing the end-to-end debt collections process for business credit portfolios
- Optimising in-house and outsourced collection capability by using the latest technology and analytics
- Documenting policies, processes, and procedures for debt collection and recoveries
- Developing, managing, and refining collection strategies to optimise recoveries
- Continuously improving collection processes, metrics, and tools
- Selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence
- Leading and executing sales of non-performing debt
What You'll Need
- 5+ years experience in debt collection in a retail bank, fintech, or DCA, including collections from limited companies
- Experience creating and documenting collections processes
- A great understanding of debt portfolio management, debt sales, and debt restructuring
- Good knowledge of business lending products
- In-depth knowledge of local debt collection laws and regulations
- Performance and relationship management skills with third-party service providers
- A highly analytical mindset with excellent problem-solving skills
- Curiosity and drive to identify and implement improvements to automate wherever possible
Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles:
- Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
- We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.
Collections Manager (Business) employer: Revolut
Revolut is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about the crypto space. With a focus on employee growth and development, team members are encouraged to take ownership of their projects and collaborate across functions, ensuring impactful contributions to the company's mission. Located in a vibrant environment, Revolut offers unique opportunities to shape the future of finance while working alongside talented professionals in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Manager (Business)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Revolut. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Manager (Business)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Revolut.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Revolut's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Revolut
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Revolut.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Revolut will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Revolut employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
