Business Risk Manager (Operational Resilience) in City of Westminster

We’re looking for an Operational Resilience Manager to oversee and enhance our ability to withstand and recover from disruptions, ensuring the continuity of critical operations and services.

Responsibilities:

• Partner with departments and functions to assess and build resilient operations.
• Support global entities with their local operational resilience requirements.
• Design, implement, and test contingency plans, including business continuity plans, disaster recovery plans, crisis‑management procedures, and scenario playbooks.
• Lead the group stress‑testing programme, designing complex failure scenarios and conducting simulations.
• Support executives during crisis events to protect customers and the company.
• Conduct lessons‑learned activities after major events to continually improve procedures.
• Work closely with Product and Data teams to build a world‑class resiliency function.
• Use data and quantitative analysis to understand business operations and implement resilience strategies.
• Provide regular reports to senior management on the status of business‑continuity initiatives and recommended improvements.
• Monitor emerging risks and industry trends, adapting resilience strategies to evolving threats and business needs.

Qualifications:

• A bachelor’s degree in business administration, risk management, or a related field.
• 6+ years of experience in operational resilience, risk management, or business continuity within the financial industry.
• A solid understanding of regulatory requirements, industry standards, and best practices related to operational resilience and continuity planning.
• Excellent analytical, problem‑solving, and decision‑making skills.
• Impeccable communication, deal‑making, and stakeholder‑management skills.
• Proficiency in relevant tools and technologies used for risk assessment, resilience, and continuity planning.
• Basic SQL skills.
• (Nice to have) Business Continuity Institute Accreditation.
• (Nice to have) Experience implementing regulatory frameworks for operational resilience, including Digital Operational Resilience Act (DORA) and FCA PS21/3.