At a Glance
- Tasks: Drive customer outcomes and enhance compliance across products and services.
- Company: Join a leading fintech company focused on customer-centric solutions.
- Benefits: Flexible work options, competitive salary, and exciting team events.
- Other info: Opportunity to mentor junior team members and influence key business decisions.
- Why this job: Shape the future of finance while ensuring great customer experiences.
- Qualifications: 5+ years in regulatory compliance with fintech or digital banking experience.
The predicted salary is between 60000 - 80000 £ per year.
About the role
Our Compliance team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to manage conduct risk. We're looking for a Business Compliance Manager to ensure great customer outcomes across our products and services. You'll partner cross-functionally to embed positive outcome frameworks throughout the customer lifecycle. You’ll be assessing and improving how customer outcomes are delivered, aligning with UK Consumer Duty requirements and broader conduct risk expectations.
What you'll be doing
- Driving the assessment and enhancement of consumer outcomes across products, services, and customer journeys
- Providing expert guidance on UK Consumer Duty requirements and conduct risk expectations
- Partnering with Product, Operations, Legal, Risk, and Compliance teams to identify and address customer outcome risks
- Reviewing and challenging business proposals, frameworks, and customer journeys
- Supporting the development, implementation, and ongoing monitoring of customer outcome frameworks
- Conducting thematic reviews, deep dives, and root-cause analyses to identify opportunities for improvement
- Producing high-quality reports and insights for senior stakeholders
- Influencing business decisions through data-driven recommendations and regulatory expertise
- Contributing to a positive culture of customer-centric decision making across the organisation
- Supporting and mentoring junior team members as the team continues to grow
What you'll need
- 5+ years of experience in regulatory compliance
- In-depth knowledge of UK regulatory frameworks, including Consumer Duty and conduct risk requirements
- Experience within fintech, digital banking, payments, or technology-led financial services/consulting firms
- Experience within a first-line compliance, business compliance, conduct risk, consumer outcomes, product compliance, or similar function
- A proven ability to operate effectively in fast-paced, high-growth environments
- Excellent analytical and problem-solving capabilities
- The ability to quickly understand new products, business models, and regulatory challenges
- A willingness to challenge constructively
Nice to have
- Exposure to product governance, product risk, or customer journey reviews
- Experience leading projects or mentoring junior colleagues
- Experience partnering across business areas within a regulated environment
Compensation range Poland: PLN14,200 - PLN19,100 gross monthly. Other locations: Compensation will be discussed during the interview process. Final compensation will be determined based on the candidate's qualifications, skills, and previous experience.
Get what you need to succeed
- Financial benefits that show we value your work
- Flexibility to work from home, the office, or abroad
- A Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team
Business Compliance Manager (Customer Outcomes) employer: Revolut Ltd
Revolut Ltd is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee well-being. With a comprehensive benefits package and opportunities for professional growth, employees are empowered to thrive in their roles while contributing to meaningful compliance efforts in the financial sector from the comfort of their own homes across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Business Compliance Manager (Customer Outcomes)
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Revolut Ltd looking for candidates who are engaged and informed.
We think you need these skills to ace Business Compliance Manager (Customer Outcomes)
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Revolut Ltd. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Revolut Ltd
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Revolut Ltd’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
