At a Glance
- Tasks: Investigate complex customer issues and bridge the gap between support and development teams.
- Company: Join a growing SaaS business in Stafford with a collaborative culture.
- Benefits: Competitive salary, opportunities for skill development, and a dynamic work environment.
- Other info: Great opportunity to grow your technical skills while working closely with customers.
- Why this job: Make a real impact by solving technical problems and enhancing customer experiences.
- Qualifications: Experience in application support, strong SQL skills, and a passion for troubleshooting.
The predicted salary is between 40500 - 49500 £ per year.
About the role
We’re working with a growing Saa S business in Stafford that is looking for a Senior Application Support Engineer to become a key technical link between their Customer Support and Development teams.
This isn't a traditional first- or second-line support role.
You'll be the person who gets involved when an issue requires deeper technical investigation, whether that's querying a database, investigating application behaviour, troubleshooting an API or integration, or working out whether an issue is caused by data, configuration or the underlying software.
You'll sit within the Support function but work closely with Development and QA, using your technical knowledge to investigate complex customer issues, identify root causes and help get them resolved.
The role would suit someone from an Application Support, Technical Support or Software Support background who enjoys solving technical problems and getting to the bottom of what's actually happening.
- What you'll be doing
- Act as a senior technical escalation point for complex customer issues.
- Investigate application problems that cannot be resolved through standard support processes.
- Diagnose issues relating to application behaviour, configuration, business logic and integrations.
- Use SQL to investigate application and data-related issues.
- Identify data anomalies and support appropriate data corrections.
- Investigate software defects and establish root causes.
- Troubleshoot REST APIs, integrations and JSON/XML data.
- Read and understand application code to help diagnose technical issues.
- Support minor bug fixes and approved hotfixes where appropriate.
- Work closely with Development to provide clear technical findings and reproduction steps.
- Act as the technical bridge between Customer Support and Development.
- Explain technical issues clearly to non-technical colleagues and customers where required.
- Help identify recurring issues and recommend permanent solutions.
- Contribute to technical documentation, knowledge bases and troubleshooting guides.
- Share technical knowledge with first- and second-line support colleagues.
- Work closely with QA and Development to improve product quality and reduce repeat issues.
We're ideally looking for someone with
- Strong commercial experience in Application Support, Technical Support, Software Support or a similar technical role.
- Strong experience troubleshooting web/Saa S applications.
- Excellent SQL and relational database knowledge.
- Experience investigating complex software issues and identifying root causes.
- Ability to read and understand application/source code.
- Experience working with REST APIs and integrations.
- Understanding of JSON/XML.
- Experience working closely with software developers.
- Strong analytical and problem-solving skills.
- Excellent communication skills with both technical and non-technical audiences.
- A customer-focused approach to technical problem solving.
- Ability to work independently while collaborating effectively with Support, QA and Development.
- Technical experience
- SQL Server or equivalent relational database experience
- Advanced SQL querying
- Application debugging and troubleshooting
- REST APIs
- JSON/XML
- Git or similar source control
- Understanding of software development lifecycles
- Experience supporting Saa S or web-based applications
- Azure or other cloud platforms
- Logging and monitoring tools
- Experience contributing minor code changes or fixes
This is a great opportunity to move beyond traditional application support and become a key technical point of contact within a growing Saa S business.
You'll sit right at the intersection of customers, support and development, giving you the opportunity to develop your technical skills across databases, APIs, application troubleshooting and software development while still being close to the customer.
The ideal person doesn't necessarily need to have come from a development background.
We're particularly interested in people who have built their technical capability through application support, enjoy learning and are naturally curious about how software works.
If you enjoy getting to the bottom of complex technical problems and want a role where you can make a genuine impact, we'd love to hear from you.
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Senior Application Support Engineer in Stafford employer: Revoco
Join a dynamic SaaS business in Stafford that values innovation and growth, making it an excellent employer for those passionate about customer service excellence. With a collaborative work culture, ample opportunities for professional development, and the chance to shape customer operations from the ground up, you'll find meaningful and rewarding employment here. The company prioritises employee feedback and fosters a supportive environment, ensuring you can thrive while contributing to the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Engineer in Stafford
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Revoco or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Revoco.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Revoco.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Revoco that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Application Support Engineer in Stafford
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Revoco.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Revoco and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Revoco
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Revoco uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
