Revoco in Stafford leads a growing SaaS business and is seeking an experienced Customer Services Manager to own the wider customer-facing function. You will drive structure, scale and accountability across Support, Success, Implementation, Training and Go-To-Market, leading a team of ~15 and collaborating with Product and Leadership for feedback-driven improvements.
You will build scalable processes, set KPIs and SLAs, and act as a senior escalation point to ensure exceptional customer
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Head of Customer Operations & Growth in Stafford employer: Revoco
Join a dynamic SaaS business in Stafford that values innovation and growth, making it an excellent employer for those passionate about customer service excellence. With a collaborative work culture, ample opportunities for professional development, and the chance to shape customer operations from the ground up, you'll find meaningful and rewarding employment here. The company prioritises employee feedback and fosters a supportive environment, ensuring you can thrive while contributing to the success of the organisation.
