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- Tasks: Lead retail tech support across 300+ stores, ensuring smooth operations and system reliability.
- Company: Join a dynamic retail company shaping the future of technology in stores.
- Benefits: Enjoy hybrid work flexibility with remote options and occasional travel to London.
- Why this job: Be at the forefront of retail innovation while mentoring a talented support team.
- Qualifications: 5+ years in Retail IT, strong POS knowledge, and excellent leadership skills required.
- Other info: This is a full-time, mid-senior level role; sponsorship not available.
The predicted salary is between 48000 - 72000 £ per year.
Location: London (Hybrid - largely remote with travel to London and/or stores a couple of times a month)
Sector: Retail (Must have Retail / Stores experience)
We’re looking for a strategic, operational, hands-on, tech-savvy leader to manage Retail Support and Operations (Technology) across 300+ stores - covering helpdesk, platforms, store systems, and hardware. You’ll ensure retail tech runs smoothly, support store teams and systems, and play a key role in shaping the future of retail technology.
What you’ll be doing:
- Lead support for all retail systems, hardware, and platforms
- Own incident and problem management, and lead high-impact escalations
- Manage and mentor a high-performing support team and platform team
- Collaborate with vendors and internal technology and business teams
- Drive system reliability, service improvements, and innovation
- Support new tech rollouts and drive change readiness
What we’re looking for:
- 5+ years’ experience in Retail IT or store support
- Strong knowledge of POS systems, mobile devices, and retail/store tech stacks
- Ideally exposure to AWS, device management tools (Intune/SOTI), and vendor management
- Excellent communication, leadership, and troubleshooting skills
We would be really excited to hear from you if this ticks the boxes, please apply asap. Sponsorship not available.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Retail IT Support and Operations Manager employer: Revoco
Contact Detail:
Revoco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail IT Support and Operations Manager
✨Tip Number 1
Familiarise yourself with the latest retail technology trends and tools. Being knowledgeable about POS systems, mobile devices, and cloud services like AWS will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the retail IT sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss your experience in managing support teams and handling escalations. Be ready to share specific examples of how you've improved service reliability or driven tech rollouts in previous roles.
✨Tip Number 4
Research StudySmarter's approach to retail technology and support. Understanding our values and how we operate will help you tailor your conversations and demonstrate your genuine interest in joining our team.
We think you need these skills to ace Retail IT Support and Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Retail IT and store support. Emphasise your knowledge of POS systems, mobile devices, and any specific retail technology you've worked with.
Craft a Compelling Cover Letter: In your cover letter, explain why you're the perfect fit for the role. Mention your leadership experience and how you've successfully managed support teams or tech rollouts in the past.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your troubleshooting skills and ability to manage incidents effectively. Highlight any high-impact escalations you've handled.
Highlight Collaboration Experience: Discuss your experience working with vendors and internal teams. Showcase how you've driven service improvements and innovation in previous roles, as this is crucial for the position.
How to prepare for a job interview at Revoco
✨Showcase Your Retail Experience
Make sure to highlight your previous experience in retail IT or store support. Discuss specific examples where you successfully managed technology in a retail environment, as this will demonstrate your understanding of the unique challenges and needs of the sector.
✨Demonstrate Technical Knowledge
Be prepared to discuss your familiarity with POS systems, mobile devices, and retail tech stacks. If you have experience with AWS or device management tools like Intune or SOTI, mention these as they are highly relevant to the role.
✨Emphasise Leadership Skills
Since the role involves managing and mentoring a support team, be ready to share your leadership experiences. Talk about how you've motivated teams, handled escalations, and driven service improvements in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle high-impact incidents. Prepare scenarios from your past where you successfully resolved issues or improved processes, as this will showcase your operational capabilities.
