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For Companies At a Glance
- Tasks: Monitor live services, resolve issues, and communicate with clients and suppliers.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy 28 days off, pension contributions, and comprehensive training.
- Why this job: Perfect for problem solvers who thrive under pressure and want to make an impact.
- Qualifications: Experience in customer operations and strong communication skills are essential.
- Other info: Night shift role with a competitive salary of £30,000 per annum.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Hours: 20:00–06:00, 4 days on / 2 days off. Salary: £30,000 per annum. Location: UB4 0RW.
We’re seeking a reliable, detail-driven Customer Operations Assistant to keep live services running smoothly and our clients delighted. You’ll monitor active jobs (vehicles), coordinate resources, resolve issues in real time, and communicate clearly with customers and suppliers. If you thrive in a fast-paced environment and enjoy solving problems under pressure, we’d love to hear from you.
Responsibilities
- Track live services (vehicles) using our tracking software and act promptly on exceptions.
- Communicate clearly and professionally with clients and suppliers by phone and email.
- Manage live service issues with a focus on safety, speed of resolution, and customer satisfaction.
- Review client requirements (including route and vehicle planning) and suggest proactive service improvements.
- Plan resources: allocate vehicles, select suppliers, and optimise utilisation.
- Create new bookings and keep all details up to date on the live booking platform.
- Produce daily service reports and incident summaries.
- Provide logistical support for client events and programmes as needed.
- Maintain effective diary management and ensure daily operations are adequately resourced.
- Where applicable, support and coordinate direct reports, promoting strong engagement and adherence to company policies and codes of conduct.
- Conduct regular operational checks to reduce the risk of employee or customer fraud; assist the Depot Manager with investigations into complaints, accidents, and incidents.
- Represent the company professionally at all times and undertake additional duties as required by management.
- Use office software (email, spreadsheets, databases) to support efficient operations; manage online and physical filing systems.
- Handle incoming calls and emails, and assist in preparing reports and presentations.
Qualifications
- Proven experience in a customer operations, dispatch, transport coordination, or similar role.
- Excellent written and spoken English; confident, professional phone manner.
- Strong MS Office skills (Excel, Outlook, Word); experience with CRM or booking platforms is a plus.
- Calm under pressure with strong problem-solving, prioritisation, and negotiation skills.
- Fast learner with a passion for great service and a results-driven approach.
- Comfortable presenting clear updates and reports to stakeholders.
- GCSEs (or equivalent) required; further education is a plus.
What we offer
- Clear guidance on how to succeed in the role.
- Full on-the-job training at our cost.
- 28 days per year (including bank holidays).
- Pension contribution.
- Insurance package.
How to apply
If you’re motivated to deliver real value to our clients and our organisation, please apply to Revo Recruitment at aravinth@revo-recruitment.co.uk. Send your CV with a brief cover letter explaining your suitability for the role. Only successful candidates will be contacted.
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Customer Operations Assistant (Night Shift) employer: Revo Recruitment
Contact Detail:
Revo Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Assistant (Night Shift)
✨Tip Number 1
Familiarise yourself with the tracking software and tools commonly used in customer operations. Being able to demonstrate your proficiency in these systems during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be interacting with clients and suppliers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Prepare examples of how you've successfully resolved issues in a fast-paced environment. Highlighting your problem-solving skills will help you stand out as a candidate who can thrive under pressure.
✨Tip Number 4
Research common logistical challenges in customer operations and think about proactive solutions you could suggest. This will demonstrate your initiative and commitment to improving service delivery during the interview.
We think you need these skills to ace Customer Operations Assistant (Night Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations, dispatch, or transport coordination. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the Customer Operations Assistant role. Mention your passion for customer service and how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since the role requires clear communication with clients and suppliers, emphasise your written and spoken English proficiency. Provide examples of how you've effectively communicated in previous roles.
Highlight Technical Proficiency: Mention your strong MS Office skills and any experience with CRM or booking platforms. If you have used tracking software before, be sure to include that as well, as it is relevant to the position.
How to prepare for a job interview at Revo Recruitment
✨Show Your Problem-Solving Skills
Since the role involves resolving issues in real time, be prepared to discuss specific examples of how you've successfully handled challenges in previous positions. Highlight your calmness under pressure and your ability to think on your feet.
✨Demonstrate Communication Proficiency
As clear communication with clients and suppliers is crucial, practice articulating your thoughts clearly. You might want to prepare for potential questions about how you would handle difficult conversations or misunderstandings.
✨Familiarise Yourself with Relevant Software
Brush up on your MS Office skills, especially Excel and Outlook, as well as any experience you have with CRM or booking platforms. Being able to discuss your proficiency with these tools will show that you're ready to hit the ground running.
✨Express Your Passion for Customer Service
The company values a results-driven approach and great service. Be sure to convey your enthusiasm for helping customers and improving their experience, as well as any relevant experiences that showcase this passion.
