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- Tasks: Lead member experiences and create a welcoming atmosphere at Revo Fitness.
- Company: Join Revo Fitness, a rapidly growing Australian fitness brand.
- Benefits: Genuine career growth opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact on members' fitness journeys while working with a passionate team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Embrace a culture that values simplicity, care, and exceptional experiences.
The predicted salary is between 36000 - 60000 £ per year.
Play a pivotal role in supporting the expansion of our rapidly growing business. Genuine potential for career growth within a dynamic environment. Prioritise member experience over sales, cultivating a welcoming atmosphere.
Revo Fitness is on an exciting growth journey, regularly opening new clubs to make affordable fitness accessible to more Australians. We pride ourselves on simplifying the gym experience with affordable membership offerings, excellent member experiences and high-quality fitouts that our members have come to know and love.
As a Member Experience Lead, we seek passionate individuals who value the importance of the role we play in providing a simple, welcoming, high-quality, and consistent experience for our members.
Key Responsibilities:- Quality Member Experience: Together with our Club Manager, you will act as the primary point of contact for members, ensuring they receive personalised support aligned with Revo Fitness's vision and values. Your proactive approach will create a welcoming atmosphere where members feel motivated and encouraged on their fitness journeys.
- Team Collaboration & Culture: Cultivate positive relationships with teammates, embodying Revo Fitness's values and behaviours. Your role will be instrumental in fostering an inclusive and supportive team environment where every member feels valued and motivated.
- Club Presentation: Maintain Revo Fitness's high standards for cleanliness, organisation, and equipment functionality. Your attention to detail will ensure that members enjoy a safe and hygienic environment that enhances their overall experience.
- Compliance and Safety: Uphold health and safety standards to protect both team members and members, ensuring adherence to all relevant regulations and protocols. Your commitment to safety will contribute to a secure and inclusive environment for all members at Revo Fitness.
- Reporting and Administration: Ensuring smooth operation of our systems by managing member details, checklists, and maintaining strict confidentiality of this information.
- Alignment with Revo's Brand, Values, and Behaviours is essential.
- Proven customer service experience with excellent interpersonal skills.
- Strong communication and conflict management skills.
- Initiative and a proactive approach to exceed member expectations.
- Current First Aid & CPR Certification required prior to starting.
- Previous customer service experience is highly regarded, but not required.
At Revo Fitness we are committed to making quality fitness accessible to all, with simple memberships, no hidden fees, and 24/7 access. We prioritise our members' needs and strive to deliver exceptional member experiences at every touchpoint. We’re a local, Australian owned business that is rapidly expanding and always looking for passionate people to join our growing team.
Our Values:- We keep it simple
- We do what we do well
- We care about our people
- We are all about the experience
- We believe in raising the bar
If you’re ready for a new challenge and want to join a dynamic team, who love pushing the boundaries, hit the apply button now.
Member Experience Lead - Salisbury Downs employer: REVO Fitness
Contact Detail:
REVO Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Lead - Salisbury Downs
✨Tip Number 1
Get to know the company culture before your interview. Check out Revo Fitness's social media and website to see how they engage with their members and what values they promote. This will help you align your answers with their mission during the chat.
✨Tip Number 2
Practice your communication skills! As a Member Experience Lead, you'll need to connect with members and teammates alike. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your passion for fitness and member experience in your conversations. Share personal stories about how fitness has impacted your life or how you've gone above and beyond for customers in past roles. This will make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Member Experience Lead - Salisbury Downs
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for member experience shine through. We want to see how much you care about creating a welcoming atmosphere for our members!
Align with Our Values: Make sure to highlight how your personal values align with Revo Fitness's. We’re all about keeping it simple and caring for our people, so show us how you embody these principles in your previous experiences.
Be Specific: Use specific examples from your past roles to demonstrate your customer service skills and proactive approach. We love seeing real-life situations where you've gone above and beyond for members or teammates.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Revo Fitness.
How to prepare for a job interview at REVO Fitness
✨Know the Company Inside Out
Before your interview, take some time to research Revo Fitness. Understand their values, mission, and what sets them apart in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Member Experience Lead, your ability to connect with members is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your interpersonal skills and how you’ve created welcoming environments in previous roles.
✨Emphasise Team Collaboration
Revo Fitness values teamwork, so be ready to discuss how you’ve worked well with others in the past. Think of specific instances where you’ve contributed to a positive team culture or helped resolve conflicts. This will demonstrate that you embody their values and can foster a supportive atmosphere.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the Revo Fitness community.
