At a Glance
- Tasks: Own customer relationships, ensure growth strategies are implemented, and troubleshoot issues.
- Company: Dynamic startup focused on tailored growth strategies for businesses.
- Benefits: Opportunity to work closely with founders and gain hands-on experience.
- Other info: Join a fast-paced environment with potential for career advancement in Manchester.
- Why this job: Make a real impact by helping businesses grow and innovate.
- Qualifications: Strong ownership mindset, excellent communication skills, and a passion for problem-solving.
The predicted salary is between 51750 - 63250 £ per year.
We work closely with every customer, usually directly with their CEO, founder, or whoever owns growth inside the company. Their growth strategy should feel built around their business, not copied from a generic playbook. You will be the person who understands what they want to achieve, what Revnu is doing for them, and whether it is working.
A lot of the early role will look like account executive work. You will run regular calls, keep customers happy and informed, turn what they need into work that gets implemented, and make sure their campaigns, automations, and integrations are set up and running properly. If something is blocked, broken, or missing, you will own getting it sorted. The job is not only to keep doing what already works. You will help each customer get more from successful channels while continuing to try new ideas, experiments, and ways to grow. When something is not working, you will help change direction. When a customer needs something Revnu cannot do yet, you will work with the founders and product team to figure out how we should support it.
At first you will work directly with the founders and own a handful of customers. Once you have that under control, you will take on more of whatever the company needs: building tools, sorting out reporting, choosing software, and fixing messy processes. Over time, you could run customer operations, company operations, or whatever you turn out to be unusually good at.
What You'll Do
- Own a handful of customers from the day they sign: set them up, run their calls, keep them updated, and handle renewals.
- Make sure their growth plans turn into actual work and that the campaigns, automations, and integrations behind them are working.
- Join the dots between the customer, their Revnu agent, the founders, and our engineers when something needs figuring out.
- Handle the admin that keeps things moving: access, approvals, follow-ups, account details, and reporting.
- Notice when something has gone quiet, broken, or been forgotten and get it moving again.
- Build simple internal tools and automations that save the team time or help us serve customers better.
- Work with the founders on whatever the company needs most, from understanding our numbers to testing new ways to win customers and fixing messy processes.
Who You Are
- You take unusually high ownership and follow important work through to completion.
- You are comfortable with customers and communicate clearly, directly, and without corporate filler.
- You are commercially aware and care whether activity is producing a meaningful result.
- You are technically curious, learn unfamiliar systems quickly, and are willing to investigate why something failed.
- You may come from operations, customer success, implementation, consulting, an agency, or somewhere less obvious; what you have owned matters more than your previous title.
- You are based in or willing to relocate to Manchester.
Founding Associate in Manchester employer: Revnu (P26)
Join a vibrant and innovative team in Manchester as a Resident Artist, where your creativity will flourish in a supportive environment that values artistic expression. With a focus on employee growth and collaboration, you'll have the freedom to create unique physical products that resonate with our customers, all while enjoying a culture that encourages bold ideas and personal connections. Our commitment to making meaningful experiences for both employees and customers makes us an exceptional employer in the creative industry.
StudySmarter Expert Advice🤫
We think this is how you could land Founding Associate in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Revnu (P26). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Revnu (P26) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Founding Associate in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Revnu (P26):Your cover letter is your chance to shine! Tell us why you want to work at Revnu (P26) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Revnu (P26)!
How to prepare for a job interview at Revnu (P26)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
