This role is a Hybrid Role: Employees are expected to work from our Mornington Crescent, London office 3 days per week and may work remotely the remaining days.
Overview
Are you passionate about retail, training, and creating exceptional customer experiences? We’re looking for a highly organized and driven Retail Training Operations (RTO) Executive to join our Elizabeth Arden team and play a pivotal role in enabling our Beauty Consultants to thrive.
In this fast‑paced and dynamic role, you’ll be the engine behind best‑in‑class training execution, seamless retail operations, and engaging field communication. From coordinating national training events to supporting product launches and field teams, you’ll ensure our retail network is fully equipped to deliver outstanding performance and unforgettable customer moments.
If you love variety, thrive on organisation, and enjoy working cross‑functionally, this is your opportunity to make a real impact.
Responsibilities
Training & Field Enablement
- Manage onboarding for new starters, including uniforms, training setup, and system access
- Coordinate national training sessions and conferences (logistics, communications, travel)
- Maintain training records and support delivery both remotely and on‑site
- Create and update engaging training materials (product guides, quick‑reference tools)
Retail Operations & Execution
- Own and communicate the retail calendar to field teams
- Deliver national incentive programmes aligned with launches and commercial priorities
- Oversee operational processes such as tester ordering, product allocations, hygiene standards, and documentation
- Maintain and improve SOPs, ensuring consistency and compliance across the network
- Partner with staffing agencies to coordinate and book field staffing requirements
Field Communication & Engagement
- Manage the central inbox and respond to field queries in a timely, supportive manner
- Deliver regular consultant communications (monthly/quarterly)
- Maintain internal communication platforms and portals to keep teams informed and engaged
CRM & Systems Management
- Own and manage CRM tools, including inventory tracking, service updates, and compliance
- Support email campaign setup and rollout
- Coordinate device deployment and in‑store IT set‑up
Supply Chain & Logistics
- Manage product kits (PKs) and coordinate store dispatches
- Liaise with warehouses and suppliers to ensure timely deliveries
- Track shipments, troubleshoot issues, and support stock management and cleanup
Visual Merchandising Support
- Support VM updates and execution for new product launches
- Provide guidance to stores and resolve merchandising challenges
Who You Are
- A highly organised multitasker who thrives in a fast‑paced retail environment
- Detail‑oriented, with a passion for operational excellence and flawless execution
- A confident communicator who can build strong relationships across field and head‑office teams
- Proactive and solutions‑focused, always looking for ways to improve processes
- A collaborative team player with a positive, can‑do attitude
- Someone who enjoys variety and takes pride in delivering high‑impact support across multiple areas
Qualifications
Education & Experience
- Bachelor’s degree (or equivalent experience)
- Experience in retail operations, field support, or training (beauty industry experience preferred)
Skills & Expertise
- Strong organisational and project management skills, with the ability to manage multiple priorities
- Excellent stakeholder management and communication skills
- High attention to detail and commitment to accuracy
Technical Skills
- Advanced computer literacy, particularly in Microsoft Suite (Excel, Powerpoint)
- Experience with CRM systems and internal communication platforms is advantageous
What We Offer
- Generous product allowance & staff discounts across the Revlon Group portfolio
- 25 days annual leave plus Bank Holidays
- Wellness Fridays (2pm finish)
- Hybrid working – 3 days in the Central London office
- Pension scheme with company contribution
- Private medical insurance and wellbeing support
