At a Glance
- Tasks: Support training and operations for beauty consultants, ensuring exceptional customer experiences.
- Company: Join Revlon, a leading global beauty company with iconic brands.
- Benefits: Enjoy generous product allowances, discounts, wellness Fridays, and hybrid working.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in the beauty industry while developing your skills.
- Qualifications: Organisational skills, attention to detail, and experience in retail or training preferred.
The predicted salary is between 60000 - 75000 £ per year.
At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932, Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. Today, Revlon resiliently continues its legacy as a leading global beauty company.
This role is a Hybrid Role: Employees are expected to work from our Mornington Crescent, London office 3 days per week and may work remotely the remaining days.
Overview: Are you passionate about retail, training, and creating exceptional customer experiences? We’re looking for a highly organised and driven Retail Training Operations (RTO) Executive to join our Elizabeth Arden team and play a pivotal role in enabling our Beauty Consultants to thrive. In this fast-paced and dynamic role, you’ll be the engine behind best-in-class training execution, seamless retail operations, and engaging field communication. From coordinating national training events to supporting product launches and field teams, you’ll ensure our retail network is fully equipped to deliver outstanding performance and unforgettable customer moments.
Responsibilities:
- Training & Field Enablement: Manage onboarding for new starters, including uniforms, training setup, and system access; Coordinate national training sessions and conferences (logistics, communications, travel); Maintain training records and support delivery both remotely and on-site; Create and update engaging training materials (product guides, quick-reference tools).
- Retail Operations & Execution: Own and communicate the retail calendar to field teams; Deliver national incentive programmes aligned with launches and commercial priorities; Oversee operational processes such as tester ordering, product allocations, hygiene standards, and documentation; Maintain and improve SOPs, ensuring consistency and compliance across the network; Partner with staffing agencies to coordinate and book field staffing requirements.
- Field Communication & Engagement: Manage the central inbox and respond to field queries in a timely, supportive manner; Deliver regular consultant communications (monthly/quarterly); Maintain internal communication platforms and portals to keep teams informed and engaged.
- CRM & Systems Management: Own and manage CRM tools, including inventory tracking, service updates, and compliance; Support email campaign setup and rollout; Coordinate device deployment and in-store IT setup.
- Supply Chain & Logistics: Manage product kits (PKs) and coordinate store dispatches; Liaise with warehouses and suppliers to ensure timely deliveries; Track shipments, troubleshoot issues, and support stock management and cleanup.
- Visual Merchandising Support: Support VM updates and execution for new product launches; Provide guidance to stores and resolve merchandising challenges.
Who you are:
- Highly organised multitasker who thrives in a fast-paced retail environment.
- Detail-oriented with a strong focus on operational excellence and flawless execution.
- Confident communicator with excellent stakeholder management skills and the ability to build strong relationships across field and head office teams.
- Proactive and solutions-focused, continuously identifying opportunities to improve processes and enhance efficiency.
- Collaborative team player with a positive, can-do attitude who enjoys variety.
- Takes pride in delivering high-impact support across multiple areas.
- Bachelor’s degree (or equivalent practical experience).
- Experience in administrative support, retail operations, field support, or training (beauty industry experience preferred but not essential).
- Strong organisational and project management skills, with the ability to manage multiple priorities effectively.
- High attention to detail and commitment to accuracy.
- Advanced computer literacy, particularly in Microsoft Office (Excel and PowerPoint).
- Experience with CRM systems and internal communication platforms is advantageous.
What we offer:
- Generous product allowance & staff discounts across the Revlon Group portfolio.
- 25 days annual leave plus Bank Holidays.
- Wellness Fridays (2pm finish).
- Hybrid working – 3 days in the Central London office.
- Pension scheme with company contribution.
- Private medical insurance and wellbeing support.
Retail Training Operations Executive - Elizabeth Arden employer: Revlon Corporate
Revlon is an exceptional employer that champions diversity and innovation, offering a vibrant work culture where employees are empowered to thrive. With a hybrid working model based in Central London, generous benefits including a product allowance, wellness initiatives, and opportunities for professional growth, Revlon fosters an environment that inspires confidence and ignites joy in both its employees and consumers. Join us to make a meaningful impact in the beauty industry while enjoying a supportive and collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Training Operations Executive - Elizabeth Arden
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Revlon Corporate, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Revlon Corporate!
We think you need these skills to ace Retail Training Operations Executive - Elizabeth Arden
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Revlon Corporate, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Revlon Corporate and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Revlon Corporate that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Revlon Corporate
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
