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- Tasks: Help customers via email, chat, and phone while handling complaints and admin tasks.
- Company: Join a dynamic online business known for its innovative software and products.
- Benefits: Enjoy 28 days holiday, hybrid work, free drinks, and a modern office vibe.
- Why this job: Be part of a friendly team focused on delivering top-notch customer service.
- Qualifications: Experience in customer service, strong communication skills, and Microsoft Office proficiency required.
- Other info: Work flexible hours with one Saturday shift every four weeks from home.
POSITION: Customer Service Advisor SALARY: £23,000 p.a. based on experience HOURS: 9.00am to 5.00pm Monday – Thursday & 9.00am to 4.00pm Friday (34 hr week) Flexible, hybrid working (two days in the office and three from home) 1 in every 4 Saturdays (worked from home, with time given back in lieu) LOCATION: Nr Tarvin, Cheshire (Hybrid position) BENEFITS: 28 days holiday plus bank holidays, One hour for lunch, Pension scheme, Private medical insurance, Modern offices with recreational area, free drinks and free parking. Our Client is a dynamic, customer-focused online business who has a strong track record of designing, building and running their own software and products. To support their continuing success, they are looking to hire a new Customer Services Advisor to join their friendly customer services team. The role Main duties for the role: * Receive and respond to customer enquiries over email, live chat and telephone in line with company and regulatory standards * Provide an efficient and professional service to the customer over the phone and via email * Using a computer, associated IT equipment and software * Monitor, record and handle complaints, escalating where necessary * Assist with general administrative tasks as required The Candidate * Experienced in delivering excellent customer service and support, preferably within an office environment. * Excellent written and oral communication skills * You will be passionate about providing first class customer service, working with your team and other teams to achieve this. * You will have experience of using Microsoft Office and Excel * Able to prioritise your workload ensuring deadlines are met. * A keen problem solver with the ability to stay calm under pressure. * Experience of working in a regulated insurance company would be an advantage. We are looking to talk to candidates that hold experience in one of the following areas: Customer Service, Customer Support, Account Management, Inbound Call Centre, Contact Centre, Financial services
Customer Service Advisor employer: Revive Recruitment
Contact Detail:
Revive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you answer customer inquiries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since you'll be interacting with customers via email, live chat, and phone, being articulate and clear is crucial for providing excellent service.
✨Tip Number 3
Practice handling difficult customer situations. Think of scenarios where you might need to resolve complaints or issues, and prepare how you would approach these conversations calmly and professionally.
✨Tip Number 4
Highlight any experience you have with Microsoft Office and Excel during your discussions. Being proficient in these tools is important for managing customer information and administrative tasks efficiently.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills. Use keywords from the job description, such as 'excellent written and oral communication skills' and 'problem solver'.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences where you provided excellent support and how you handled challenging situations.
Showcase Relevant Experience: In your application, emphasize any previous roles in customer service or related fields. If you have experience in a regulated environment, make sure to highlight that as it is considered an advantage.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, as well as ensuring that your documents are clear and professional.
How to prepare for a job interview at Revive Recruitment
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Communication Skills
Since the role requires excellent written and oral communication, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions and rehearse them to sound confident.
✨Highlight Problem-Solving Abilities
Prepare to discuss situations where you successfully resolved customer issues. Emphasize your ability to stay calm under pressure and how you approach problem-solving.
✨Familiarize Yourself with the Company
Research the company’s products and services. Understanding their business model will help you tailor your responses and show that you are genuinely interested in being part of their team.
